Dhruv Patel
Auckland
Summary
Professional retail worker prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control.
Professional problem-solving specialist with strong analytical and critical thinking skills. Proven ability to develop effective solutions, enhance team collaboration, and drive successful outcomes. Adaptable to changing needs, dependable, and skilled in conflict resolution and strategic planning. Recognized for strong communication and decision-making abilities.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Vapemode
02.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Customer Service Representative
One Stop Convinence
06.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pick and Packer
F&f Produce
01.2020 - 05.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Information Technology NETWORKING LEVEL 7 - Computer And Information Systems Security
International College of Auckland
2022
Information Systems - Computer And Information Systems Security
Icl
2021
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Flexible schedule availability
- Complex Problem-solving
- Adaptability and resilience
- Complaint handling
- Conflict resolution techniques
- Team collaboration aptitude
- Product knowledge expertise
- Inventory tracking
- Cash register operation
- POS system operation
- Cash handling accuracy
Hobbies
Hobbies & Interests
Cricket & Outdoor Sports – Teamwork, leadership, strategic thinking, and physical fitness.
Volunteering (Event Organization) – Leadership, planning, coordination, and communication skills.
Timeline
Retail Assistant
Vapemode
02.2023 - Current
Customer Service Representative
One Stop Convinence
06.2021 - 01.2023
Pick and Packer
F&f Produce
01.2020 - 05.2021
Information Technology NETWORKING LEVEL 7 - Computer And Information Systems Security
International College of Auckland
Information Systems - Computer And Information Systems Security
Icl
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