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A highly skilled professional with extensive expertise in customer service, communication, and operational problem-solving within fast-paced environments. Demonstrates exceptional abilities in conflict resolution, de-escalation, and managing difficult or vulnerable customers while maintaining a calm and professional demeanour. Proficient in train dispatch, platform coordination, onboard systems, ticketing technology, and conducting safety checks to ensure compliance and passenger satisfaction. Adept at delay management, service recovery, and providing accurate information during disruptions. Strong leadership qualities include mentoring colleagues, leading by example in front-line roles, and coordinating with key stakeholders to achieve operational excellence. Resilient under pressure with strong situational awareness and a high attention to detail. Committed to delivering exceptional service standards while prioritising safety and efficiency.
Highly experienced in rail operations with career focus on train management. Capable of enhancing operational performance and customer service standards. Skills include staff management, safety regulation adherence, and schedule coordination. Committed to promoting positive travel experience for all passengers.

Highly skilled professional with expertise in time management, collaboration, and detail orientation. Known for an approachable demeanour and the ability to foster productive teamwork while maintaining precision in tasks. Dedicated to leveraging core competencies to achieve organisational goals and drive success.

Dedicated to leveraging leadership skills while seeking opportunities for enhancement and contributing to organizational growth

 Experienced Train Manager with strong ability to manage complex tasks and resolve issues promptly, demonstrating excellent leadership and communication skills. Possesses solid background in customer service and safety procedures, ensuring smooth and safe journeys. Dedicated to enhancing passenger experiences and operational efficiency. 

  En tant que Sales Advisor, je m'engage à fournir un service client de qualité tout en gérant efficacement les éléments extérieurs. Mon sens de l'écoute et ma réactivité me permettent de garantir la satisfaction de la clientèle. Je suis prêt à relever de nouveaux défis au sein d'une entreprise dynamique où je pourrai continuer à évoluer.  

Dion Harwood

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Train Manager

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Train Manager

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