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A highly skilled professional with extensive expertise in customer service, communication, and operational problem-solving within fast-paced environments. Demonstrates exceptional abilities in conflict resolution, de-escalation, and managing difficult or vulnerable customers while maintaining a calm and professional demeanour. Proficient in train dispatch, platform coordination, onboard systems, ticketing technology, and conducting safety checks to ensure compliance and passenger satisfaction. Adept at delay management, service recovery, and providing accurate information during disruptions. Strong leadership qualities include mentoring colleagues, leading by example in front-line roles, and coordinating with key stakeholders to achieve operational excellence. Resilient under pressure with strong situational awareness and a high attention to detail. Committed to delivering exceptional service standards while prioritising safety and efficiency.
Highly experienced in rail operations with career focus on train management. Capable of enhancing operational performance and customer service standards. Skills include staff management, safety regulation adherence, and schedule coordination. Committed to promoting positive travel experience for all passengers.

Highly skilled professional with expertise in time management, collaboration, and detail orientation. Known for an approachable demeanour and the ability to foster productive teamwork while maintaining precision in tasks. Dedicated to leveraging core competencies to achieve organisational goals and drive success.

I am a highly qualified Train Manager with10+ years' experience within the railway industry.
A primary focus on safety, operations, people development and customer experience has developed a strong skill set with, interpersonal conflict management, leadership, customer service, communication and sound business acumen. I am a productive team member that prides myself on efficiency and a collaborative based approach to creating solutions for everyday issues. I am part of a team that has achieved historical milestones for Auckland rail, including the highest patronage levels in Auckland - 21 million passenger journeys and the successful roll out of 75 EMU (electric trains), with the exciting challenge of being part of a team that will bring New Zealand's first underground heavy rail network to Auckland City in 2026. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Innovative Faculty Teacher known for high productivity and efficient task completion. Specialize in curriculum development, student engagement strategies, and educational technology integration. Excel in communication, adaptability, and problem-solving to enhance learning outcomes.

Dion Harwood

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Train Manager

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