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Skilled team member with background in railway transport. Always ready to help passengers and crew members to complete smooth journeys. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments.

I am a highly qualified Train Manager with10+ years' experience within the railway industry.
A primary focus on safety, operations, people development and customer experience has developed a strong skill set with, interpersonal conflict management, leadership, customer service, communication and sound business acumen. I am a productive team member that prides myself on efficiency and a collaborative based approach to creating solutions for everyday issues. I am part of a team that has achieved historical milestones for Auckland rail, including the highest patronage levels in Auckland - 21 million passenger journeys and the successful roll out of 75 EMU (electric trains), with the exciting challenge of being part of a team that will bring New Zealand's first underground heavy rail network to Auckland City in 2026. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Accomplished and Skilled, Driver/Operator, with extensive expertise in rail operations and transport regulation knowledge. Demonstrates proficiency in route management, fare calculation, and punctuality monitoring, ensuring efficient and safe railway services. Experienced in conducting over all signed routes, with an extensive route card.
Previously held Plassers Certification for front tower and middle-cab operation of 09-3x tamper.
Practised as qualified trainer/assessor showcasing advanced skills in train maintenance and railway infrastructure understanding. Committed to resilience and persistence in implementing emergency protocols while maintaining digital literacy to adapt to evolving industry standards.

Dedicated to leveraging leadership skills while seeking opportunities for enhancement and contributing to organizational growth

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dion Harwood

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Train Manager

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Train Manager

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