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Skilled team member with background in railway transport. Always ready to help passengers and crew members to complete smooth journeys. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments.

I am a highly qualified Train Manager with10+ years' experience within the railway industry.
A primary focus on safety, operations, people development and customer experience has developed a strong skill set with, interpersonal conflict management, leadership, customer service, communication and sound business acumen. I am a productive team member that prides myself on efficiency and a collaborative based approach to creating solutions for everyday issues. I am part of a team that has achieved historical milestones for Auckland rail, including the highest patronage levels in Auckland - 21 million passenger journeys and the successful roll out of 75 EMU (electric trains), with the exciting challenge of being part of a team that will bring New Zealand's first underground heavy rail network to Auckland City in 2026. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

 Experienced Train Manager with strong ability to manage complex tasks and resolve issues promptly, demonstrating excellent leadership and communication skills. Possesses solid background in customer service and safety procedures, ensuring smooth and safe journeys. Dedicated to enhancing passenger experiences and operational efficiency. 

Highly skilled professional with expertise in time management, collaboration, and detail orientation. Known for an approachable demeanour and the ability to foster productive teamwork while maintaining precision in tasks. Dedicated to leveraging core competencies to achieve organisational goals and drive success.

Dion Harwood

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Train Manager

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