Dipak Kumar Sharma
15b, Queens Road, Glen Avon,New Plymouth
Summary
Operations professional with over 17 years of experience in Food and Beverage management. Expertise in developing F&B strategies, enhancing catering services, and driving revenue growth. Proven track record in customer relationship management and talent development within the F&B sector. Committed to contributing to organizational success while pursuing career advancement opportunities.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Cobb & Co.
Taranaki, New Plymouth
07.2023 - Current
- Resolved issues to ensure satisfaction of all parties involved.
- Executed thorough opening, closing, and shift change procedures to uphold operational standards daily.
- Gathered guest feedback on food quality, addressed concerns, and provided additional items as needed.
- Formulated strategies to enhance operational efficiency and boost customer satisfaction.
- Analyzed financial statements to pinpoint improvement areas and identify cost-saving opportunities.
- Delegated tasks to staff while establishing priorities and objectives.
- Reconciled daily transactions, balanced cash registers, and deposited restaurant earnings at bank.
Restaurant Floor Manager
Boisdale Live Music Bar and Restaurants
London, United Kingdom
01.2023 - 06.2023
- Built rapport with guests through genuine conversations and tailored recommendations, improving overall reviews.
- Facilitated smooth service for 300 covers restaurant with exceptional planning and leadership.
- Handled 200+ reservations daily through exceptional service and management .
- Improved order taking accuracy through rigorous POS training for front-of-house staff.
- Ensured profitability of operations by scheduling staffing levels in line with business needs.
- Oversaw 16 F&B staff in delivering efficient lunch and dinner service in fast-paced high-end restaurant.
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
- Maintained food hygiene and alcohol service compliance through regular training and spot checks.
- Led team to constantly achieve daily restaurant KPIs through ongoing coaching and mentoring.
Outlets Manager
Anantara Resorts
Dhighu, Maldives
02.2021 - 12.2022
- Handling the overall functional management of Signature Fine Dining Restaurants
- Conceptualize & implement measures for enhancing operational efficiency & optimizing resource optimization
- Responsible for client relationship management to assure satisfactory service and speedy problem solving
- Report on the daily developments & activities of the hotel to the senior management
Restaurant & BeachBar Manager
Vakkaru Resorts
Male, Maldives
10.2019 - 01.2021
- (Vakku Grill- American Steakhouse and Seafood Restaurant & Beach Bar
Restaurant Manager
Radisson Blu MBD Hotel
Noida, India
11.2017 - 07.2019
- (All- Day Dinning, Indian Specialty Restaurant)
- Swissotel, Kolkata(India)| Bar &EventsManager
Bar and Beverage Manager (Promoted)
Swissôtel
Kolkata, India
04.2017 - 11.2017
- Produced sales and productivity reports.
- Attracted, recruited and trained new employees.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Maintain the Bar and Beverage of the Hotel.
Asst. Manager F&B
Hyatt
Raipur, India
01.2015 - 12.2015
- All- Day Dinning, Banquets, In - Room Dinning, Bar
F&B Executive
Holiday Inn
New Delhi, India
01.2014 - 12.2014
- All- Day Dinning, In - Room Dinning
F&B Executive
Double Tree by Hilton
New Delhi, India
01.2012 - 12.2013
- (All- Day Dinning)
Senior F&B Associate
Courtyard by Marriott
Gurgaon, India
11.2010 - 12.2011
- All- Day Dinning, Pan-Asian Restaurant, Bar
F&B Associate
Hyatt Regency
Kolkata, India
02.2008 - 08.2010
- All- Day Dinning, Pre-Opening Pool Bar)
Asst.Restaurant Manager
Swissotel
Kolkata, India
11.2017
- (All- Day Dinning, In - Room Dinning)
Education
BSc - Hospitality Management, Food and Beverage Service
Pailan College Of Management & Technology
Kolkata , India, India05.2008
Secondary School Certificate - Commerce
Bodhicharya Senior Secondary School
Kolkata , India , India05.2005
Secondary School Certificate - All subjects
Bodhicharya Senior Secondary School
Kolkata , India, India 05.2003
Skills
- POS Knowledge
- Infrasys, Micro's handling, IDS,
- Material control, Opera, Symphony
- Complaint management
- Budgeting and cost control
- F&B team oversight
- Restaurant Excellence Visit (REV) understanding
- Wine and cocktail knowledge
- Opening and closing procedures
- Fine dining F&B standards
- Employee management
- External recruitment
- Conflict resolution techniques
- Hospitality business management
- Staff scheduling
- Employee feedback management
- Cost-controls
- Food service background
- Results-orientated
- Operations management
- Recruitment
Trainings & Accolades
- Service IQ (Manager's certificate)
- Service Excellence at Hyatt (1- 4)
- WSET Level – 1 & 2 Certified
- Train the Trainer Certified
- ServSafe certification for Managers Certified.
- Best Trainer award at Vakkaru, Maldives.
- Manager of the month on different occasions.
- 100% LQA score as aRestaurant Leader.
- ReveiwPro Champion for the Department
Personal Information
- Driving License:
- Nationality: Indian
- Date of Birth: 07/09/1987
Hobbies
- Listening to Music
- Playing and Watching Cricket
- Meet New People and Making friends
- Exploring places.
Name & contact
Timeline
Restaurant Manager
Cobb & Co.
07.2023 - Current
Restaurant Floor Manager
Boisdale Live Music Bar and Restaurants
01.2023 - 06.2023
Outlets Manager
Anantara Resorts
02.2021 - 12.2022
Restaurant & BeachBar Manager
Vakkaru Resorts
10.2019 - 01.2021
Restaurant Manager
Radisson Blu MBD Hotel
11.2017 - 07.2019
Asst.Restaurant Manager
Swissotel
11.2017
Bar and Beverage Manager (Promoted)
Swissôtel
04.2017 - 11.2017
Asst. Manager F&B
Hyatt
01.2015 - 12.2015
F&B Executive
Holiday Inn
01.2014 - 12.2014
F&B Executive
Double Tree by Hilton
01.2012 - 12.2013
Senior F&B Associate
Courtyard by Marriott
11.2010 - 12.2011
F&B Associate
Hyatt Regency
02.2008 - 08.2010
BSc - Hospitality Management, Food and Beverage Service
Pailan College Of Management & Technology
Secondary School Certificate - Commerce
Bodhicharya Senior Secondary School
Secondary School Certificate - All subjects
Bodhicharya Senior Secondary School
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