Dominique Austen-Kea
Palmerston North,MWT
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Retail Store Manager/Assistant
ILabb
03.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Store Manager
Sunglass Hut
01.2022 - 01.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Restuarant Waitress/Bartender
Saigon Restaurant And Bar
02.2021 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Wedding Function Waitress/Barista
Lake Hotel Inn
07.2019 - 12.2019
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Barista/Bartender/Function Waitress
Skiddaw Hotel
01.2019 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Receptionist/Bartender/Waitress
The Bridge Hotel
07.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
NCEA LEVEL 2 - English/Math/Science/Social Studies/Drama
Freyberg High School
Palmerston North, NZ11.2015
(Unit 17286, 14434, 14436, 167). - Food And Beverage + Health And Safety
Freyberg High School
Palmerston North, NZ11.2015
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Friendly and outgoing
- Store maintenance
- Loss Prevention
- Stockroom Management
Referees
Tamara Grover – Ilabb Retail Regional Manager
NZ Email – tamara@ilabb.com
Mobile – 0274905581 (+64)
Caleb Hoare – Ilabb Retail Store Manager (Former Employee)
NZ Email – caleb@ilabb.com
Mobile – 0275327550 (+64)
Alicia Mitchell - Store Manager - Sunglass Hut - Melbourne
(Former Employee at Sunglass Hut Lambton Quay)
(Transferred from Sunglass Hut Central Wellington to managing store in Queensgate mall before transferring to Melbs)
NZ Email - alicia.mitchell-barker@sunglasshut.co.au
Mobile - +61414797962
Sam Frearson - Regional Manager - Sunglass Hut - NZ SOUTH
NZ Email - samantha.Frearson@sunglasshut.co.nz
Phill Ireland - Assistant manger - Saigon Restaurant and Bar
NZ Email - phill@saigon.nz
Mobile – 0279376886 (+64)
Gary Wilson - Hotel Manager - The Inn On The Lake – Glenridding
UK Email - gm.innonthelake@lakedistricthotels.net
Neels - Hotel Manager - The Skiddaw Hotel – Keswick
UK Email - gm.SkiddawHotel@lakedistricthotels.net
Ashley Richardson - Bar Manager - The Bridge Hotel – London
UK Mobile - 07510935296 (+44)
Timeline
Retail Store Manager/Assistant
ILabb
03.2023 - Current
Retail Store Manager
Sunglass Hut
01.2022 - 01.2023
Restuarant Waitress/Bartender
Saigon Restaurant And Bar
02.2021 - 10.2021
Wedding Function Waitress/Barista
Lake Hotel Inn
07.2019 - 12.2019
Barista/Bartender/Function Waitress
Skiddaw Hotel
01.2019 - 07.2019
Receptionist/Bartender/Waitress
The Bridge Hotel
07.2018 - 12.2018
NCEA LEVEL 2 - English/Math/Science/Social Studies/Drama
Freyberg High School
(Unit 17286, 14434, 14436, 167). - Food And Beverage + Health And Safety
Freyberg High School
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