Summary
Overview
Work History
Education
Skills
Timeline
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Donna Harvey

Feilding,MWT

Summary

Dynamic customer service facilitator with 21 years at Enable New Zealand, excelling in problem-solving and attention to detail. Proven track record in processing invoices and managing joint funding applications, enhancing operational efficiency. Skilled in time management, ensuring timely order reviews and supplier follow-ups to support team objectives.

Overview

46
46
years of professional experience

Work History

Customer Service Facilitator

Enable New Zealand
05.2004 - Current

I have worked for Enable New Zealand for nearly 21 years, over my 3 roles in Finance, Housing team and now with the Equipment team I have done all the ACC side of the teams with the exception of finance in which I covered most things (ACC, MOH, payments and some accounting tasks to cover for Team Leader when absence)


In my role as a CSF in the ACC equipment team, I do daily invoices, process orders that need CSF review, Follow up open purchase order with Suppliers, Follow up with open trials with Assessors or Suppliers, Cover the SMB email inbox, Liase with other teams ie: Housing when required to sort joint funding for applications


I have in the past been a Team leader for the ACC Equipment team to cover the Service Manager when they were in charge of 3 teams.

Finance Assistant

EziBuy
08.2003 - 05.2004
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.

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Woolworths - Many Positions

Woolworths
10.1979 - 06.1990

Checkout Operator

Accounts Payable

Cashier - banking, balancing money from tills

Payroll

Education

National Certificate - National Certificate in Business Admin & Computing

Queen Elizabeth College
Palmerston North
07-2003

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Attention to Detail

Timeline

Customer Service Facilitator

Enable New Zealand
05.2004 - Current

Finance Assistant

EziBuy
08.2003 - 05.2004

Woolworths - Many Positions

Woolworths
10.1979 - 06.1990

National Certificate - National Certificate in Business Admin & Computing

Queen Elizabeth College
Donna Harvey