Duncan Mearns
Territory Manager
Christchurch,CAN
Summary
Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. Service-oriented Sales Manager with more than 4 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Territory Manager
Ecolab
Christchurch, CAN
08.2019 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving Christchurch and Dunedin's-care market share.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Managed over 100 accounts within Christchurch and Dunedin territory.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Venue Manager
The Monday Room
Christchurch, CAN
01.2019 - 05.2019
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bar Manager
Aikmans Bar And Restaurant
Christchurch, CAN
08.2016 - 08.2017
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Leading 20 staff and guiding the entertainment for 300 customers and despite managing a constantly changing landscape I still exceeded targets and expectations through careful and tactful prioritization and delegation.
Education
Bachelor of Commerce - Human Resources Management
University of Canterbury
Christchurch, CAN 02.2012 - 06.2016
Skills
Improvement planning
undefinedAccomplishments
Awarded Bronze award for 2021 in Ecolab for hitting every quarterly target.
Certification
Duty Manager's License.
Timeline
Territory Manager
Ecolab
08.2019 - Current
Venue Manager
The Monday Room
01.2019 - 05.2019
Bar Manager
Aikmans Bar And Restaurant
08.2016 - 08.2017
Bachelor of Commerce - Human Resources Management
University of Canterbury
02.2012 - 06.2016
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