Dylan Burke
162a Bucklands Beach Road
Summary
I am currently working in Christchurch in a temporary role for Wattyl Christchurch, I am looking for a job in sales in Auckland. My previous role Administrative Assistant, I have a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I consider myself a very keen fisherman and my knowledge of local fisheries will be an asset to your company.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Adecco/Wattyl Christchurch
05.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Improved store appearance with effective merchandising.
- Tinted paints to customer requirements on jobs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
- Assisted with closing the store.
- Assisted in store stocktake.
Administration Assistant
Appliance Outlet
04.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to management.
- Developed and updated spreadsheets and databases to track, analyze, and report on payments owing on technical jobs for LG
- Scheduled All 4 Appliance Technicians jobs according to skills and availability.
- Prepared weekly technician work schedules for jobs.
- Corresponded with retail staff regarding technician availability.
- Found parts online and through contact for customers in need of appliance parts
- Completed purchase orders for appliance parts from a variety of appliance companies including LG and Samsung
- Contacted Local service agents for warranty repair jobs outside of Auckland.
- Composed inter-office correspondence and provided product and service information to customers.
Retail Sales Associate
Appliance Outlet
01.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and purchase orders.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
Logistics
Appliance Outlet
11.2021 - 02.2022
- Contacted customers to organise delivery of their appliance.
- Picked up stock from supplier warehouses.
- Installed appliances including fridges, washing machines and dryers.
- Delivered appliances to customers in a professional and timely manner.
- Coordinated with technicians regarding appliance issues.
Team Member
Mad Mex
06.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet customer expectations.
- Addressed and resolved customer complaints in polite and professional manner.
- Preparing product including grilling chicken, chopping tomatoes, lettuce and preparing guacamole.
- Using a high temperature fryer for a variety of food items including fries, nachos and churros.
Education
References
Odette Berry
Store Manager - Wattyl Paint Centre, Christchurch
039435787 odette.berry@wattyl.co.nz
Mike Lovell
General Manager - Appliance Outlet
095761333 mike@applianceoutlet.co.nz
Yan Gao
Sales Manager - Appliance Outlet
095761333 yan@applianceoutlet.co.nz
Timeline
Retail Sales Assistant
Adecco/Wattyl Christchurch
05.2024 - Current
Administration Assistant
Appliance Outlet
04.2023 - 10.2023
Retail Sales Associate
Appliance Outlet
01.2022 - 04.2023
Logistics
Appliance Outlet
11.2021 - 02.2022
Team Member
Mad Mex
06.2021 - 12.2021
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