DYLAN GOODISSON
Auckland,Parnell
Summary
Experienced and detail-driven professional, adept at extracting actionable insights through analysis and leveraging Microsoft Suite for strategic planning. With a dynamic and agile approach to problem-solving, I have consistently contributed to informed decision-making, optimizing business processes and fostering growth in my professional journey.
Overview
7
7
years of professional experience
Work History
Metering Services Coordinator
Intellihub
02.2022 - Current
- Conducted direct observations of operations to help troubleshoot actions and identify corrective requirements
- Improved systems by analyzing current processes to detect deficiencies, understand root causes and develop solutions
- Worked with product management team to develop release plans and keep product backlogs well-groomed, prioritized and visible to stakeholders.
Research Assistant
University of Auckland
11.2021 - 01.2022
- Compile and refine data regarding trade between the European Union and New Zealand for future publication
Professional Chess Coach
Chesspower
07.2021 - 11.2021
- Helped students understanding of the basic principles of chess
- Met needs of varying students by adapting teaching methods and instructional materials.
Research Assistant
University of Auckland
12.2020 - 03.2021
- Compiled and refined research regarding Modern Slavery for Cambridge University publication
Customer Service - Business Vehicle Solutions
AA
12.2019 - 07.2020
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Answered incoming calls, chat messages and email communications to handle product concerns
- Completed high volume of inbound and outbound calls within deadlines.
Property Development Manager
CPCM
05.2018 - 08.2019
- Handled operational oversight for properties, and supervising office staff
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.
Retail Salesperson
JB Hi-Fi
11.2016 - 03.2018
- Delivered consistent high-quality service to maintain customer loyalty
- Used business and product knowledge to solve customer needs.
Education
Bachelor of Commerce (Honours) - Global Management and Innovation -
University of Auckland
12.2021
Bachelor of Commerce - Economics and International Business -
University of Auckland
12.2020
Skills
- Data Analysis
- Forecasting and Planning
- Process Optimization
- Strategic Planning
- Agile Working
- Project Management
- Microsoft Office Suite
References
- David Boyle, General Manager, Operations New Zealand, Intellihub, 021 863 978
- Phillip Lepper, Operations Transformation Lead, Intellihub, 022 054 4700
Timeline
Metering Services Coordinator
Intellihub
02.2022 - Current
Research Assistant
University of Auckland
11.2021 - 01.2022
Professional Chess Coach
Chesspower
07.2021 - 11.2021
Research Assistant
University of Auckland
12.2020 - 03.2021
Customer Service - Business Vehicle Solutions
AA
12.2019 - 07.2020
Property Development Manager
CPCM
05.2018 - 08.2019
Retail Salesperson
JB Hi-Fi
11.2016 - 03.2018
Bachelor of Commerce (Honours) - Global Management and Innovation -
University of Auckland
Bachelor of Commerce - Economics and International Business -
University of Auckland
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