Eduardo Feliz Gonzalez
Queenstown,OTA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance in the Hospitality sector. Skilled in customer service and proficient in office tasks and servers, demonstrating professionalism and integrity. Achieved significant improvements in operational efficiency and guest loyalty through effective team supervision and problem resolution.
Overview
8
8
years of professional experience
Work History
Duty Manager
Crowne Plaza Queenstown
12.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Food Waiter
CUBE Staff
11.2022 - 11.2023
- Worked through different events, restaurants and hotels across London.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
Graduate Intern- Marketing & Sales Executive
Entrepreneurs Collective
01.2022 - 09.2022
- Lead Generation: search for new clients through social media to introduce them to the business and connect them to our sales department.
- Create content: write weekly blogs about entrepreneurship and drive website’s traffic.
- Managing social media accounts and increase engagement.
- Assist and support different advertising strategies through social media.
Team Leader
Nuserve Cleaning
01.2020 - 11.2020
- Managing cleaning roles such as emptying garbage bins, dusting, sweeping and moping.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and dealt with complaints.
- Set performance expectations for the team, monitoring progress and providing constructive feedback.
Team Leader
Mitie
09.2016 - 05.2019
- Managing cleaning roles such as emptying garbage bins, dusting, sweeping and moping
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and dealt with complaints.
- Set performance expectations for the team, monitoring progress and providing constructive feedback.
Education
BA Hons - Marketing And Advertising
London Southbank University
London, UK05.2021
Skills
- Customer Service
- Team Supervision
- Time Management
- Opera, Salesforce, Excel and Word experience
- Google Analytics & Console Experience
- Problem Resolution
- Computer Skills
- Professionalism and Integrity
- Service Coordination
- Goal-Oriented
Hobbies
Strong desire to travel the world and explore.
Fashion & Music lover.
Commercial Modeling.
Consider myself a sportsman and very cinephile.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Duty Manager
Crowne Plaza Queenstown
12.2023 - Current
Food Waiter
CUBE Staff
11.2022 - 11.2023
Graduate Intern- Marketing & Sales Executive
Entrepreneurs Collective
01.2022 - 09.2022
Team Leader
Nuserve Cleaning
01.2020 - 11.2020
Team Leader
Mitie
09.2016 - 05.2019
BA Hons - Marketing And Advertising
London Southbank University
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