Elda Anitelea
Papatoetoe,AUK
Summary
Results-driven Field Sales Manager successful at maintaining and driving consistent territory sales with proactive strategies. Highly knowledgeable about [Type] products and skilled at cultivating relationships underpinning profitable long-term operations. Talented team leader and motivator, relationship builder and event planner. Skilled Sales Assistant bringing [Number] years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow [Type] sales through application of [Skill]. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
19
19
years of professional experience
Work History
Process Worker
Van Den Brinks Poultry
Auckland, AUCKLAND
2023.01 - 2024.01
- Increased customer loyalty by 40% within six months by managing key accounts in Fairhill and serving as a coordinator with the operations team
- Achieved a 5% growth in our client base by finding opportunities for partnership with various companies
- Boosted customer satisfaction by 10% by introducing a feedback check-in after three months of a sale.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Weighed and measured items to prevent waste and meet quality standards.
Customer Service Officer
Goverment of Samoa
Apia, SAmoa
02.2008 - 12.2010
- Implemented best practices regarding customer service standards across all channels.
- Processed customer account changes with proprietary software.
- Mentored new employees on procedures and policies to maximize team performance.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Audited customer account information to identify issues and develop solutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Updated databases with new and modified customer data.
Ministry of Justice and Court Adminitration
Government of Samoa
Samoa, Apia
02.2006 - 08.2007
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Secretary's Assistant
Lenug Wai Law Firm
Samoa, Apia
03.2005 - 12.2006
- Boosted sales activities by 30% in the Grayerville area by overseeing the generation to closing of deals
- Maintained a 100% client satisfaction rating and generated 10% growth in annual revenue by working closely with sales and support teams
- Opened five new accounts by providing prompt, consistent, quality customer service.
- Drove customer feedback to deliver information to management for corrective action.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Proofread documents before submission to ensure accuracy of content and grammar.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded quickly and accurately to inquiries from internal customers regarding procedures or policies.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Received and screened visitors and telephone calls for personnel and management staff.
Education
Diploma in Computing Skills Level 4 And Level 5 - Executive Assistant And Executive Secretary
Pacific International Unitech
Samoa12-2006
Diploma computing skills level one to level 3 - Computing Skills
Tesese Institute of Administrative Studies
Samoa12-2004
Skills
- Account Management
- Customer Relationship
- Management Software
- Strategic and Social Selling
- Customer Engagement
- Territory Management
- CRM Software
- Forecasting
- Recruiting
- Sales Presentations
- Opening and Closing Procedures
- Cash Handling
- Account Servicing
- Processing Payments
- Customer Seating
Volunteer Work And Certificates
- Volunteer English Teacher, Lily River Children's Foundation
- Inbound Sales and Marketing Certificate
Timeline
Process Worker
Van Den Brinks Poultry
2023.01 - 2024.01
Customer Service Officer
Goverment of Samoa
02.2008 - 12.2010
Ministry of Justice and Court Adminitration
Government of Samoa
02.2006 - 08.2007
Secretary's Assistant
Lenug Wai Law Firm
03.2005 - 12.2006
Diploma in Computing Skills Level 4 And Level 5 - Executive Assistant And Executive Secretary
Pacific International Unitech
Diploma computing skills level one to level 3 - Computing Skills
Tesese Institute of Administrative Studies
Similar Profiles
Ha Thanh VuHa Thanh Vu
Supervisor of Factory Operations at Van Den Brink Poultry LtdSupervisor of Factory Operations at Van Den Brink Poultry Ltd
Cruz Dennis FrueanCruz Dennis Fruean
Knife Hand at Van Den Brink Poultry LtdKnife Hand at Van Den Brink Poultry Ltd
Alexandrinalei EteleiAlexandrinalei Etelei
Process Worker at Brinks PoultryProcess Worker at Brinks Poultry