ELIZABETH DUENAS
Queenstown,Sunshine Bay
Summary
Veteran of Hospitality and skilled in managing people, projects and administrative operations. Offering 10+ years of experience and dedication to business success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Duty Manager
Fatbadgers
04.2023 - 12.2023
- Comply and assure the compliance of the Sale and Supply of Alcohol Act 2012
- Coordinate and lead team of 15+ employees in FOH and BOH at a time per shift
- Train new members (50+)on business operations and procedures
- Train new duty managers, and general manager
- Collaborate with team of duty managers and general manager to set and achieve business goals
- Keep daily records while on shift
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Lifeguard
Live Salva una vida 2022 (June-July)– Salvament Aquatic 2022 (May-June)
05.2022 - 07.2022
- In charge of over 25+ lifeguards in 7 hotels
- Foresee and monitor any possible hazard for potential swimmers and/or people nearby the body of water
- Responded to emergency situations in a timely, efficient manner
- Educated patrons on safety protocols and enforced safety rules
- Work with hotel managers to adjust safety guidelines and procedures as well as train other staff members on safety and emergency response
- Performed first aid procedures as well as ensure the start of the chain of survival
Panel Moderator
Lima, Peru
- Direct the meeting, ensuring the agenda is fulfilled
- Engage audience and provide opportune information about the service provided by the attending companies while explaining in detail the requirements to become a member of the association, as well as the services provided
- Direct the multimedia crew and the Panel.
Medical interpreter
TelePerformance 2021-2022
12.2021 - 05.2022
- Bilingual English-Spanish interpreter specialized in the medical field, and also worked with banks, insurance companies, education providers, government assistance programs, emergency lines, and streaming worldwide companies (eg.Netflix)
- Ensure safety by providing accurate interpretations while breaking cultural and language barriers efficiently in fast paced environments
- Handling life-or-death situations and high stress situations (emergency calls, trials, surgeries) all while providing excellent customer service
- Provide services under the Health Information Privacy Code, proper and accurate use of nato phonetic alphabet, interpreters code of ethics, and ensure the avoidance of cybersecurity threats (eg.vishing) since not only medical but also financial information was handled
- Assist in training over 100+ new interpreters
Production Pro Makeup artist under All Skin By Solange (internship)
America Television
01.2017 - 01.2020
- Assess needs and wants of customers according to their personal features as well as the light settings, and occasion
- Working under pressure in fast paced environment, ensuring best use of products to highlight flattering features as well as camouflage the ones that may be distracting for the occasion
- Identify skin type, pigmentation, texture, facial structure and individual characteristics, and select best choice of products to achieve a harmonized look
- Be resourceful with material provided by the company
- Attending 5+ clients in under 30 minutes
- Collaborate with different professionals and artists to achieve our best performance as a team.
Education
Diploma in Life Coaching - Mental Health Counseling
University of Sciences And Arts of Latin America
Peru10.2023
Associate of Arts - Psychology
Pontifical Catholic University of Peru
Peru12.2019
Associate of Arts - Law (Pre-Law)
Pontifical Catholic University of Peru
Lima07.2018
Professional Makeup Artist - Makeup
All Skin By Solange
PeruSkills
- Customer Service
- Work Planning and Organization
- Team Supervision
- Safety Oversight
- First Aid
- CPR Certified
- Multitasking Abilities
- Fluent Bilingualism
Hobbies and Interests
Volunteer at Citizens Advise Bureau Queenstown
Affiliations
Volunteer at Citizens Advice Bureau at Queenstown
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Duty Manager
Fatbadgers
04.2023 - 12.2023
Lifeguard
Live Salva una vida 2022 (June-July)– Salvament Aquatic 2022 (May-June)
05.2022 - 07.2022
Medical interpreter
TelePerformance 2021-2022
12.2021 - 05.2022
Production Pro Makeup artist under All Skin By Solange (internship)
America Television
01.2017 - 01.2020
Panel Moderator
Lima, Peru
Diploma in Life Coaching - Mental Health Counseling
University of Sciences And Arts of Latin America
Associate of Arts - Psychology
Pontifical Catholic University of Peru
Associate of Arts - Law (Pre-Law)
Pontifical Catholic University of Peru
Professional Makeup Artist - Makeup
All Skin By Solange
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