Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Referees
Timeline
Generic

Ella Garland

Christchurch,CAN

Summary

I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have an ability to handle high-pressure situations and enjoy working in a busy supportive team environment.

Overview

3
3
years of professional experience

Work History

Front of House Assistant

Gelato and Tea
Christchurch CBD, Christchurch
10.2024 - Current
  • Maintain focus on customer satisfaction while handling multiple tasks simultaneously.
  • Adhered to health code regulations for food and beverage handling.
  • Greet customers, delivering friendly and efficient service.
  • Track inventory levels of essential supplies.
  • Resolve customer complaints promptly and professionally.
  • Perform opening and closing duties, including cash counting.
  • Performed cashier duties including taking payments and handling money transactions.
  • Uphold company standards and values, representing the brand positively.

Shop Assistant

Meat At Millers
Ilam, Christchurch
01.2023 - Current
  • Organise merchandise displays to enhance sales and attract customers.
  • Answer phone calls regarding , product availability, and pricing.
  • Deliver products to wholesalers throughout Christchurch.
  • Identified opportunities to increase sales through cross-selling techniques.
  • Greet customers and assisted with product selection.
  • Manage shop independently in absence of owner.
  • Upload social media content for promotions.

Front of House Employee

KFC
Papanui , Christchurch
05.2022 - 11.2024
  • Communicated orders accurately and promptly to kitchen staff.
  • Conducted regular checks on food quality prior to serving customers.
  • Processed customer payments efficiently using cash registers or POS systems.
  • Informed customers of daily specials, menu options, and restaurant policies.
  • Provided take-out services for offsite dining preferences.
  • Collaborated with various departments on projects and operational tasks.
  • Trained and mentored new front-of-house staff in food safety and service standards.
  • Memorised menu items to offer tailored recommendations and anticipate customer needs.

Education

High School Diploma -

Papanui High School
Christchurch, NZ
12-2024

Skills

  • Effective communication
  • Problem solving
  • Health and safety
  • Customer service
  • Attention to detail
  • Multitasking and organisation
  • Complaint resolution
  • Resilience

Affiliations

  • St John Youth Cadet 7 - 16 years
  • Netball Year 6 - 12
  • Walking the Dogs
  • Cooking
  • Geography and the World

Accomplishments

  • Achieved Level 1 - 3 at high school
  • Regional Youth Competitions St. John 2nd overall 2019

Referees

  • Jono Ditmer - Character Reference - Title and contacts
  • Tom Cairns - Manager Gelato - Contacts
  • Angel LAST - Manager KFC - Contacts
  • Hadyn Zwies - Owner Meat at Millers - Contacts

Timeline

Front of House Assistant

Gelato and Tea
10.2024 - Current

Shop Assistant

Meat At Millers
01.2023 - Current

Front of House Employee

KFC
05.2022 - 11.2024

High School Diploma -

Papanui High School

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Ella Garland