Elyssa Marie Fadera
Cromwell,OTA
Summary
To be able to work in a prestigious and stable company that entails learning and growth. A company wherein I would be able to pursue and spearhead the career, and also have a fulfilling work position which will allow to fully contribute knowledge and skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Medical Management Specialist II
Carelon Global Solutions
10.2021 - 12.2023
- Responsible for providing non-clinical support to the Medical Management and/or Operations areas
- Provides information regarding network providers or general program information when requested under Outpatient Prior Authorization
- Responsibilities exclude conducting any utilization management review activities which require interpretation of clinical information.
- Reduced hospital readmission rates through careful monitoring of patient progress and proactive follow-up measures.
Virtual Assistant
Agency VA
06.2020 - 05.2021
- Answering inquiries/concerns about insurance through outbound calling (Lead Generation and Appointment setter)
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Customer Service Associate
Microsourcing
04.2019 - 05.2020
- Answering email and call inquiries about the products they bought, what to buy, and deliveries (FitMyCar Aussie account; car accessories) Also, we do up selling
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
L3 Sales Representative
Acquire Asia Pacific
11.2016 - 03.2019
- (Dodo Aussie Telco Services) Selling, up selling and offering internet/mobile plans through inbound and outbound calling
- Outbound Campaign (cold calling): wherein we are calling customers out of the blue to convince them to switch their internet/mobile services to DODO though we are using the biggest provider as well.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Email Support / Back office
24 / 7 Intouch
05.2016 - 08.2016
- Back office work or admin task for Lyft Account (US) We are coordinating with drivers and passengers if they have any complaint or concerns from their ride.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Streamlined response times for efficient email support, improving overall customer experience.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Sales Representative/Team Lead Sales Associate
Acquire Asia Pacific
02.2012 - 05.2016
- (Dodo Aussie Telco Services) Selling, up selling and offering internet/mobile plans through inbound and outbound calling
- Outbound Campaign (cold calling): wherein we are calling customers out of the blue to convince them to switch their internet/mobile services to DODO though we are using the biggest provider as well.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Product Specialist/ CSR
GB Solutions
11.2011 - 01.2012
- Promoting and offering products (necklace medical alarm) through outbound calling to senior people in the US and get an appointment from GB Solutions and have a product demonstration.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
Telemarketer
Rx World Pharmacy
10.2011 - 11.2011
- Promoting, offering and selling products (medicines) through outbound calling and upselling.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
Education
Our Lady of Perpetual Succor College
Concepcion, Marikina CityRoosevelt College Cainta
Cainta, RizalHigh School Diploma -
Our Lady of Perpetual Succor College
Concepcion, Marikina City03.2006
Bachelor of Science - Nursing
Delos Santos - STI College
10.2010
Skills
- English proficient, both in written and oral communication
- Experienced in various nursing skills
- Effective leader and has strong team working abilities
- Hardworking, highly motivated and willing to learn
- Experienced in building rapport and human relations
- Adaptability
- Customer Service
- Time Management
- Healthcare Management
personal information
- Age: 34
- Citizenship: Filipino
- Date of Birth: 12/08/89
- Gender: F
- Religion: Roman Catholic
place of birth
Manila
training
- Basic Life Support, 06/2007
- Leadership Training, 01/2016
- Sales Compass Training, 04/2017
References
References available upon request.
Timeline
Medical Management Specialist II
Carelon Global Solutions
10.2021 - 12.2023
Virtual Assistant
Agency VA
06.2020 - 05.2021
Customer Service Associate
Microsourcing
04.2019 - 05.2020
L3 Sales Representative
Acquire Asia Pacific
11.2016 - 03.2019
Email Support / Back office
24 / 7 Intouch
05.2016 - 08.2016
Sales Representative/Team Lead Sales Associate
Acquire Asia Pacific
02.2012 - 05.2016
Product Specialist/ CSR
GB Solutions
11.2011 - 01.2012
Telemarketer
Rx World Pharmacy
10.2011 - 11.2011
Our Lady of Perpetual Succor College
Roosevelt College Cainta
High School Diploma -
Our Lady of Perpetual Succor College
Bachelor of Science - Nursing
Delos Santos - STI College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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