Emily Croft
Dunedin,New Zealand
Summary
Empathetic Health/Youth Coach and Support Worker with a Level 4 Certificate in Health and Wellbeing and a pending bachelor’s degree in psychology and education. Possesses over 10 years of lived experience with a physical disability, enhancing understanding of diverse needs. Advocates for inclusivity and advocates for youth representation to government officials, utilizing strong knowledge of Tikanga Māori and Pasifika care models.
Overview
9
9
years of professional experience
6
6
Certifications
1
1
year of post-secondary education
Work History
Health Coach / Community Support Worker
PACT
05.2023 - 12.2024
- Youth Advocacy: Selected from a pool of health coaches to represent the organization in a high-level meeting with Health Minister Matt Doocey, successfully advocating for the specific mental health needs of youth in Southland.
- Clinical Administration: Proficiently managed patient records using MedTech 32, MedTech Evo, Manage My Health, and the WellSouth Portal, ensuring accurate data handling and continuity of care.
- Performance Excellence: Consistently upheld very high KPIs despite managing a full-capacity client schedule.
- Operational Responsibility: Managed a company vehicle with full accountability for maintenance, cleanliness, and accurate mileage/fuel card logging.
- Note: Role concluded due to organizational funding restructure affecting all Health Coach positions.
Childcare Professional
Deadline
Auckland, New Zealand
01.2016 - 01.2022
- Role Overview: Maintained a 6-year tenure with a high-profile family, requiring absolute discretion, honesty, and integrity.
- Supervision & Safety: Managed the safety and engagement of large groups (up to 9 children), responding effectively to confronting situations using First Aid training.
- Holistic Care: Managed family itineraries, tutoring, personal shopping, and daily logistics.
- Private Family
Private Carer / Nurse Infill
Private Care
Auckland, New Zealand
01.2021 - 2021
- Provided complex needs support to a 12-year-old client with Pontocerebellar Hypoplasia Type 2.
- Provided compassionate personal care to client in daily activities.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Accompanied client on outings in the community, providing companionship and support.
- Specialist Communication: Applied Makaton skills to facilitate effective communication and understanding.
- Physical Therapy & Safety: Conducted hydrotherapy sessions, managed wheelchair transfers (including van lifts and ferry transport), and taught the family safe lifting techniques.
Education
New Zealand Certificate in Health And Wellbeing- Mental Health And Addictions Strand - Level 4
SIT
Invercargill, New Zealand 01.2025 - 12.2025
Pre Entry Certificate To Nursing - Applied Health Sciences
Southern Institute of Technology
Invercargill, NZ01.2015
Bachelor of Arts - Psychology & Education
University of Auckland
Auckland, NZ12-2026
Micro-credential -
University of Otago
07.2026
Skills
- Proficient in MedTech 32
- Proficient in MedTech Evo
- Proficient in WellSouth Portal
- Proficient in Manage My Health
- Advanced user of the Microsoft Office Suite
- Advanced user of Google Docs
- Advanced user of SharePoint
- Advanced user of Outlook
- Clinical administration
- First aid response
- Behavioral management
- Meal preparation
- Nutritional support
- Care plan development
Certification
Level 4 Health and Wellbeing Certificate
Vetting Status
NZ Citizen by birth. National Crime Check completed and clear as of 01/01/26.
Planned Professional Development
University of Otago, Semester 2, 2026, Planning to undertake a micro-credential consisting of three 1st-year papers.
References
- Luci Colligan, Clinical Manager Lead Administrator, South City Medical Centre, 027 343 6598
- Jenny Callagher, Former Employer, Deadline, 021 536 687
- Adele Carran, Former Employer, Private Care, 021 994 544
Core Values And Integrity
Committed to upholding the principles of Te Tiriti O Waitangi. Actively engaged in learning Te Reo Māori and ensuring mana-enhancing practice., Deeply empathetic to diverse sexualities, gender expressions, and learning differences.
Skills And Technical Proficiency
MedTech 32, MedTech Evo, WellSouth Portal, Manage My Health, Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Teams, Google Docs, SharePoint, Outlook, wheelchair transfers, hydrotherapy support, medical terminology and educated and experienced with supporting those with long term conditions, Te Reo Māori, Makaton, Mandarin, Japanese
Languages
English
Native/ Bilingual
Japanese
Professional
Te Reo Māori
Limited
Mandarin
Limited
Makaton Sign
Limited
Affiliations
Animal Rescue and Rehabilitation
Timeline
New Zealand Certificate in Health And Wellbeing- Mental Health And Addictions Strand - Level 4
SIT
01.2025 - 12.2025
Health Coach / Community Support Worker
PACT
05.2023 - 12.2024
Private Carer / Nurse Infill
Private Care
01.2021 - 2021
Childcare Professional
Deadline
01.2016 - 01.2022
Pre Entry Certificate To Nursing - Applied Health Sciences
Southern Institute of Technology
Bachelor of Arts - Psychology & Education
University of Auckland
Micro-credential -
University of Otago