Emma Wilson

Ranger‑Aligned (More Outdoor & Practical)
Land management, grounds care, track maintenance and site upkeep
Skilled use of tools, machinery and outdoor equipment
Leading, training and supporting staff and volunteers
Positive visitor engagement and strong customer service
Building relationships with schools and community groups and partners
Health and safety oversight, hazard identification and incident response
Delivery of outdoor programmes including EOTC, camps and recreation activities
Planning, developing and improving activities and site operations
Coordinating logistics, scheduling, rostering and daily operations

Confident with digital systems, Microsoft tools and CRM platforms

• Deliver safe, engaging group fitness classes for diverse age groups and abilities.
• Spinning Instructor

• Managed a multi-department leisure facility with a strong focus on safety, customer experience, and programme quality.
• Led aquatics, customer service, and recreation teams, including recruitment, onboarding, and training.
• Oversaw daily operations, scheduling, rostering, and workforce planning.
• Ensured compliance with health and safety standards and audit requirements.
• Supported programme development and community engagement initiatives.

• Led front-of-house and customer care teams, ensuring high-quality service delivery.
• Supported recreation and fitness programme operations, including group exercise and community events.
• Oversaw safety practices, incident reporting, and operational standards.
• Strengthened community engagement through events and programme visibility.

• Managed daily fitness operations, group exercise scheduling, and instructor coordination.
• Delivered group fitness classes and supported programme quality and participation.
• Built strong relationships with members through personalised consultations and needs assessments.
• Contributed to service improvements and operational efficiency.

• Delivered fitness assessments, personalised programmes, and group exercise classes.

• Delivered water safety instruction and ensured safe pool operations.