Stephen van Huysen
Te Puke
Summary
Highly motivated and results-oriented leader with over10 years of experience managing and coaching teams in the sports and recreation industry. Proven ability to develop and implement successful programs, deliver exceptional customer service, and drive performance improvements. Passionate about creating a positive and engaging work environment where individuals thrive and excel. Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
5
5
years of professional experience
Work History
Centre Manager
Mid Island Gym Sports
10.2023 - Current
- Oversee daily operations of the facility, including staff management, scheduling, equipment safety, financial handling, and customer service
- Implement strategies to enhance customer experience and satisfaction, resulting in a10% increase in member retention
- (Quantify achievements whenever possible)
- Lead and mentor a team of15+ staff members, providing regular feedback and development opportunities to improve performance and achieve business goals
- (Quantify achievements whenever possible)
Gymnastics Head Coach / Parkour Head Coach
Te Puke Gymsports and Parkour
01.2022 - 10.2023
- Developed and implemented comprehensive gymnastics and parkour programs for various age groups and skill levels, resulting in a15% increase in enrollment within one year
- Successfully managed and coached a team of10+ coaches, providing regular feedback and mentoring to enhance their coaching skills and performance
- Effectively resolved customer issues and maintained positive relationships with parents and participants, contributing to a95% customer satisfaction rating
Recreation Head Coach
Turn & Gymnastic Circle
01.2020 - 12.2021
- Managed and planned the recreation program, delivering engaging and effective coaching sessions to children aged4-16 years
- Collaborated with other coaches and staff to ensure program quality and consistency
- Maintained a safe and positive training environment for all participants
- (Include other relevant work experiences, tailoring the descriptions to highlight transferable skills and achievements)
Education
Certificate - Community Recreation
Auckland University of Technology
Akoranga, Auckland01.2011
Skills
- Leadership and Team Management
- Performance Management and Coaching
- Customer Service and Communication
- Problem-Solving and Decision-Making
- Continuous Improvement and Change Management
- Health and Safety Awareness
- Technical Skills: CRM Software, MS Office Suite, Agile Methodologies (list any specific software or tools mentioned in the job description)
- Operations management
- Staff leadership
- Customer service
- Training and coaching
- Motivational leadership style
Timeline
Centre Manager
Mid Island Gym Sports
10.2023 - Current
Gymnastics Head Coach / Parkour Head Coach
Te Puke Gymsports and Parkour
01.2022 - 10.2023
Recreation Head Coach
Turn & Gymnastic Circle
01.2020 - 12.2021
Certificate - Community Recreation
Auckland University of Technology
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