Microsoft Office
Zhijie Yang
Business Management
Christchurch
Summary
Proven Barista at NPD Group, adept in espresso machine operation and creating a welcoming atmosphere, enhanced sales through personalized beverage crafting. Demonstrated multitasking abilities and strong interpersonal skills in high-paced environments. Excelled in training new hires, ensuring optimal productivity and customer satisfaction. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
NPD Group
12.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Packaged bagels, muffins and other food items for customer purchase.
Student Volunteer
Chinese Advisory Group
12.2023 - 02.2024
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Took and followed detailed directions from others.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Coordinated and managed volunteer activities for community service projects.
Education
Bachelor of Business - International Business And Trade
Jilin Business And Technology College
Changchun, China06.2020
Skills
Beverage Preparation
Espresso machine operation
Opening duties
Friendly and outgoing
Menu Memorization
Food Preparation
POS Systems
Excellent memory
Espresso preparation
Safe Food Handling Practices
Cooking
Multitasking Abilities
Software
Open Broadcaster Software
DaVinci Resolve
Languages
Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working
Interests
Snow Boarding
Tennis
Timeline
Customer Service Representative
NPD Group
12.2023 - Current
Student Volunteer
Chinese Advisory Group
12.2023 - 02.2024
Bachelor of Business - International Business And Trade
Jilin Business And Technology College
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