Erica Tuara
Summary
Friendly and reliable Food Service Professional with a strong skillset in problem resolution and time management. Thrives in fast-paced food service environments, consistently delivering high-quality service. Utilizes exceptional problem-solving and conflict-resolution abilities to enhance the overall customer experience. Possesses extensive knowledge and dedication to customer service within the Hospitality/Food Service industry. Solid team player. Highly motivated to maintain customer satisfaction and contribute to company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented, with a genuine passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
T.E.E.G - Zone Bowling & Timezone
07.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Processed payments and provided receipts to establish proof of transaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
Kitchen Staff Member
Szimpla Gastro Bar
04.2020 - 09.2021
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
Powder Coater
ASSA ABLOY New Zealand
06.2019 - 03.2020
- Safely operated industrial powder coating ovens to cure products.
- Produced high-quality finishes on over 100 manufactured parts using Jigs and powder-coating processes.
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Observed safety protocols set by company to avoid hazardous conditions.
- Inspected products closely to verify complete coating was achieved on over multiple projects.
- Verified production workflow, quality parts and delivery met required timeframes.
Catering Assistant
Ascot Hospitality
01.2018 - 12.2018
- Maintained flexible work schedule to meet event needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
Education
High School Diploma -
Massey High School
Auckland, NZ12.2019
Skills
- Staff Leadership
- Food safety knowledge
- Guest Services
- Food Preparation
- POS Handling
- Customer Service
- Employee Scheduling
- Food Safety Compliance
- Cost Control
- Kitchen staff coordination
- Quality Control
- Effective Communication
- Task Prioritization
- Safe Food Handling
Timeline
Food and Beverage Attendant
T.E.E.G - Zone Bowling & Timezone
07.2022 - Current
Kitchen Staff Member
Szimpla Gastro Bar
04.2020 - 09.2021
Powder Coater
ASSA ABLOY New Zealand
06.2019 - 03.2020
Catering Assistant
Ascot Hospitality
01.2018 - 12.2018
High School Diploma -
Massey High School
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