Summary
Overview
Work History
Skills
Timeline
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Kiana Tawa

Bay Of Plenty,Te Puke

Summary

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I am a stay at home mum to a 3 year old girl who currently attends kohanga reo now. Im a motivated worker and are now ready to join back into the workforce. I have exceptional social skills, communication abilities and customer service background. Fast learner and adapter to new circumstances and challenges within the company I work for. I am eager to secure work within the tepuke or Papamoa region.

Overview

11
11
years of professional experience

Work History

Tray Prep

DMS PROGROWERS
03.2025 - 04.2025

Barista Shift Supervisor

Pacific Coast Village
02.2019 - 10.2021
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Head Barista

Me & You Cafe
02.2016 - 10.2018
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

Cafe Assistant

Side Track Cafe
02.2014 - 10.2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Organization and time management

Timeline

Tray Prep

DMS PROGROWERS
03.2025 - 04.2025

Barista Shift Supervisor

Pacific Coast Village
02.2019 - 10.2021

Head Barista

Me & You Cafe
02.2016 - 10.2018

Cafe Assistant

Side Track Cafe
02.2014 - 10.2017

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Kiana Tawa