- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Travelling
- Networking and socialising
Esme Moresi
Wellington ,Karori
Summary
Passionate about solving complex problems through human-centred design, I thrive on collaboration and innovation. Currently pursuing a Bachelor of Commerce, double majoring in Management and Marketing, I am keen to use technology to enhance customer experiences. With strong analytical skills and a proactive mindset, I'm eager to contribute innovative ideas to PwC’s Customer Transformation team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
LesMills New Zealand
01.2024 - Current
- Provided a high level of customer service and built strong relationships with corporate gym members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed bookings, inquiries, and front-desk operations efficiently.
- Demonstrated enthusiasm and a positive attitude, earning the 'Receptionist of the Year 2024' award.
Retail Assistant
Decjuba, New Zealand
02.2023 - 01.2024
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Admin/Gym Assistant
Studio 41
08.2023 - 11.2023
- Responsible for PT invoices using Microsoft Excel.
- Coordinated with personal trainers to schedule appointments for clients, streamlining the booking process and enhancing overall efficiency using timely.
- Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules.
Liquor Seller Supervisor
Countdown, Woolworths Group
06.2022 - 08.2023
- As a Liquor Seller Supervisor, ensured compliance with regulations and assisted in training staff.
- Approving/declining alcohol sales and processing refunds/exchanges
- Being responsible for managing a checkout group of max 4 employees, allocating breaks and assigning jobs.
Checkout Operater
Countdown, Woolworths Group
10.2021 - 06.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Bachelor of Commerce - Marketing And Management
Victoria University of Wellington
Wellington, NZ05-2026
Skills
- Problem-Solving & Adaptability – Managed unexpected system outages by manually processing check-ins and membership inquiries while coordinating with service desk (IT team) for a resolution
- Collaboration & Teamwork – Worked closely with the sales team to provide new members with tailored membership options, improving customer satisfaction, dealing with this at a high standard
- Organization & Multitasking – Balanced front-desk operations, phone inquiries, and administrative tasks during peak hours, maintaining efficiency without compromising a high standard of service
- Willingness to learn - Adapted to different work environments, from retail to gym administration, demonstrating the ability to learn new systems and customer service approaches
- Self and time management - In my current and previous roles, I developed strong self and time management skills by balancing multiple responsibilities, prioritising tasks, and ensuring efficient operations
- Interpersonal Skills - At Les Mills and Countdown, I've interacted with a range of customers and team members, adapting my communication style to meet individual needs This helped foster positive relationships and promote teamwork
- Written and verbal communication skills - I often communicate with customers and colleagues both verbally and in writing, ensuring clear and efficient communication Whether explaining membership options or resolving issues, I adjust my communication to meet the needs of different audiences
- Work Ethic- I commit to reliability and continuous improvement through my studies and work environment This includes taking on more significant responsibilities (duty manager) My ability to stay disciplined and adapt to challenges has enabled me to manage deadlines and manage coursework with part-time work
Accomplishments
- Obtained the Receptionist of the Year Award, LesMills Lambton Quay 2024
- Assisted management with the training of several new staff members.
- Responsible for running LesMills Lambton Quay's social media and analysing insights.
- Duty Manager responsibilities, which include supervising staff, maintaining operations, maintaining a safe and secure environment, and addressing any security concerns or emergencies.
Education
Wellington Girls College 2018 - 2022
NCEA Levels 1, 2 and 3 with Merit Endorsement
Economics Level 2 - Merit Course Endorsement
Economics Level 1 - Merit Course Endorsement
Physical Education Level 1 - Excellence Course Endorsement
English Level 1 - Merit Course Endorsement
Certification
- RedCross First Aid Certification, March 2025
Awards
- Receptionist of the Year 2024 LesMills Lambton Quay
- Selected as a Prefect in high school, a role that recognised my leadership, responsibility, and ability to support students and young Pasifika female students. This position involved mentoring younger students, assisting in school events, and upholding school values, demonstrating my strong communication, problem-solving, and teamwork skills
- Auckland University of Business and Economics - Awarded
- Netball player of the year 2022 - Player of the year for my high school team & captain (Wellington Girls College)
- Dragonboating Nationals 2021 - Selected to compete in the national dragon boating competition held in Christchurch
- Science Nobel Prize 2019 - Gold Award (Wellington Girls College)
Interests
Timeline
Receptionist
LesMills New Zealand
01.2024 - Current
Admin/Gym Assistant
Studio 41
08.2023 - 11.2023
Retail Assistant
Decjuba, New Zealand
02.2023 - 01.2024
Liquor Seller Supervisor
Countdown, Woolworths Group
06.2022 - 08.2023
Checkout Operater
Countdown, Woolworths Group
10.2021 - 06.2022
Bachelor of Commerce - Marketing And Management
Victoria University of Wellington
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