Eszter Lakatos
Meremere ,Waikato, Full Drivers Licence
Summary
10 years of experience in Sales and Service, Managerial position and Loss Prevention with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers and staff. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
10
10
years of professional experience
Work History
Sales and Service Level 4
Farmers Trading Company
Pukekohe, Auckland
10.2022 - Current
- Interact with customers in a positive, helpful and friendly way.
- Know the layout of the store and where departments are located to be able to easly direct customers to where they wish to go.
- Provide a high standard of service over the phone.
- Sharing skills and mentoring new staff members coming into the business.
- Helping out with management functions.
- Proactively learn about new products.
- Assist with stocktakes.
- Help implement a new initiative
- Currently on a Sales and Service Level 4 contract but based in the Loss Prevention area to help due to low staff.
- Contributing member of the Health and Safety Committee.
- Have completed Fire Warden Traning and evecuation within store.
Support Services Assistant
Farmers Trading Company
Pukekohe, Auckland
09.2021 - 10.2022
- Provided customer service to clients, including answering inquiries and resolving issues.
- Organized and maintained filing systems for records and documents.
- Processed incoming and outgoing mail, packages, and other materials.
- Handled confidential information in a discreet manner.
- Coordinated office activities such as scheduling appointments and travel arrangements.
- Responded promptly to telephone calls and emails from customers, clients, visitors.
- Ensure the accurate and timely completion of Cash Management functions
- Investigate and report cash discrepancies
- Count all store takings and bank it through our internal system.
- Create, Release and investigate blocked purchase orders through SAP system.
Sales and Service Manager
Farmers Trading Company
Thames, Thames
01.2019 - 09.2021
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Provided training for new team members on customer service processes and procedures.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Established customer service standards, policies, and procedures.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Prepared weekly and monthly reports on sales progress against targets.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached, developed and motivated team to exceed sales budgets.
- Implement and communicate promotional plans for upcoming events.
- Effectively coordinate stocktakes for departments.
- Controlling, executing and investigating stocktakes.
- Comply with all Health and Safety processes and procedures.
Loss Prevention Officer
Farmers Trading Company
Pukekohe, Auckland
11.2016 - 01.2019
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Analyzed video surveillance footage to identify potential criminal activity.
- Conducted internal investigations into employee theft or policy violations.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Participated in the development of operational strategies for reducing shrinkage levels.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Maintained accurate records of losses due to shoplifting or fraud.
- Implemented effective methods for deterring shoplifters from entering premises.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Monitored inventory for discrepancies and investigated causes of loss.
- Prepared detailed incident reports following any theft or attempted theft through Auror.
- Identify Health and Safety non compliance in store and address issues in a timely manner.
Sales and Service Representative
Farmers Trading Company
Pukekohe, Auckland
11.2014 - 11.2016
- Provided customer service and sales support to customers over the phone.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Assisted customers with product selection and order placement.
- Resolved customer issues promptly and professionally.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Participated in training sessions to stay current with new products, services, technology.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
NCEA Level 1, 2 And 3 -
Hauraki Plains College
Ngatea 09-2012
New Zealand Red Cross - First Aid Training
PukekoheSkills
- Excellent Time management
- Excellent Communication
- Customer service
- Customer relationship building
- Staff training
- Investigations
- Incident reporting
- First aid training
- Fluent in English and Hungarian
References
- Lisa Perry, 021948610 manager.pukekohe@farmers.co.nz - Store Manager - Farmers Pukekohe
- Kate Moffett, 021801134, asmo.pukekohe@farmers.co.nz - Assistant Store Manager of Operations - Farmers Pukekohe
- Raman Khinda, 0211314742, aujlaramam316@gmail.com - Assistant Store Manager of Sales and Service, Farmers Pukekohe.
- Melissa Harris, 021982814, manager.tauranga@farmers.co.nz - Store Manager, Farmers Thames.
Timeline
Sales and Service Level 4
Farmers Trading Company
10.2022 - Current
Support Services Assistant
Farmers Trading Company
09.2021 - 10.2022
Sales and Service Manager
Farmers Trading Company
01.2019 - 09.2021
Loss Prevention Officer
Farmers Trading Company
11.2016 - 01.2019
Sales and Service Representative
Farmers Trading Company
11.2014 - 11.2016
NCEA Level 1, 2 And 3 -
Hauraki Plains College
New Zealand Red Cross - First Aid Training