Danielle French
AUCKLAND
Summary
During my years working in Farmers stores, while considering retail pathways such as buying marketing and management I have decided to try and find employment in health care, an industry that has interested me since my late teens, volunteering with disabled children and adults at Rotorua Riding for the Disabled, and afterwards studying Health Science and Psychology. I believe many of the skills I have developed working in retail will be put to good use as a medical receptionist. I know that I will have both an opportunity to grow personally and enjoy making a difference in the lives of patients that visit the practice.
I have particularly enjoyed working in women's fashion, home décor, furniture, and toys and have proven I can adapt and work in many departments over the years. I have a unique skill set. When our office staff are away, I do the banking and assist our store receivers in the dock.
Overview
21
21
years of professional experience
Work History
Sales and Service Assistant – Level 4 (Sales)
Farmers, Westfield Albany
07.2022 - Current
- Moved between Childrens and Home departments
- Authoriser: Able to process transactions that most others are not, including returns over 21 days, returns without receipts, returns up to $300
- Assisted customers with inquiries and product selections to enhance overall shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness throughout the retail space. Most experienced sales person in the department at merchandising.
- Provided training and support to new staff in customer service protocols and operational procedures.
- Implemented feedback systems to gather customer insights, improving service delivery based on preferences.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
Sales and Service Assistant – Level 3 (Sales)
Farmers, Westfield Albany
03.2022 - 05.2022
- Home counter
Support Services Person (secondment)
Farmers, Westfield Albany
12.2021 - 03.2022
Sales and Service Assistant – Level 3 (Merchandiser)
Farmers, Westfield Albany
02.2020 - 12.2020
- Begun in Small appliances then moved to Menswear (largely based in mercery, classic and Kingsize clothing)
Sales and Service Assistant- Level 3 (Merchandise Stream)
Farmers, Glenfield
02.2018 - 10.2020
- I worked in toys and nursery for two years (before moving back to Womens)
Sales and Service Assistant- Level 3 (Merchandise Stream)
Farmers, Glenfield
10.2018 - 12.2018
Buying Intern
Farmers Support Centre, East Tamaki
08.2018 - 08.2018
Merchandiser
Farmers, Glenfield
02.2009 - 10.2014
- Merchandiser (various departments, mostly in women’s)
Merchandiser/General Salesperson
Farmers, Glenfield
09.2008 - 02.2009
General Salesperson
Farmers, Glenfield
12.2007 - 08.2008
- Also regularly filled in for merchandisers and salespeople throughout the store
Replenisher
Farmers Rotorua Clearance Store
11.2006 - 02.2007
Casual Team Member
Farmers Rotorua
04.2005 - 11.2006
Replenisher
Farmers Rotorua
10.2004 - 02.2005
Education
New Zealand Certificate - Business (Administration and Technology)
The Open Polytechnic of New Zealand
New Zealand12.2025
Postgraduate Certificate - Business Studies
Massey University
New Zealand12.2025
New Zealand Certificate - Retail
Farmers Trading Co and ServiceIQ
New Zealand01.2024
New Zealand Certificate - Business (Administration and Technology)
Northtec and TANZ ECAMPUS
New Zealand05.2019
Bachelor of Applied Science - Psychology
The Open Polytechnic of New Zealand
New Zealand01.2016
Skills
- Customer service
- Verbal and written communication
- Retail
- Sales and merchandising
- Self-reflection
- Attention to detail
- Punctual and reliable
- Email and telephone etiquette
- Basic housekeeping
- Message taking
Accomplishments
- Known for my product knowledge in womenswear and toys by both customers and staff
- Awards: Team member of the month x3, Gold award, Loss Prevention Champion, Region 1 Customer Service award nominee x2 and winner x1
- Completed Fashion Sales training
- Attended several new season VM workshops
Languages
English
Native or Bilingual
Interests
- Drawing and Painting
- Animals
- Horse Riding
- Politics
- Health care and Dentistry (particularly Orthodontics)
- Fashion and Cosmetics
- Retail and Marketing
- Toys
Timeline
Sales and Service Assistant – Level 4 (Sales)
Farmers, Westfield Albany
07.2022 - Current
Sales and Service Assistant – Level 3 (Sales)
Farmers, Westfield Albany
03.2022 - 05.2022
Support Services Person (secondment)
Farmers, Westfield Albany
12.2021 - 03.2022
Sales and Service Assistant – Level 3 (Merchandiser)
Farmers, Westfield Albany
02.2020 - 12.2020
Sales and Service Assistant- Level 3 (Merchandise Stream)
Farmers, Glenfield
10.2018 - 12.2018
Buying Intern
Farmers Support Centre, East Tamaki
08.2018 - 08.2018
Sales and Service Assistant- Level 3 (Merchandise Stream)
Farmers, Glenfield
02.2018 - 10.2020
Merchandiser
Farmers, Glenfield
02.2009 - 10.2014
Merchandiser/General Salesperson
Farmers, Glenfield
09.2008 - 02.2009
General Salesperson
Farmers, Glenfield
12.2007 - 08.2008
Replenisher
Farmers Rotorua Clearance Store
11.2006 - 02.2007
Casual Team Member
Farmers Rotorua
04.2005 - 11.2006
Replenisher
Farmers Rotorua
10.2004 - 02.2005
New Zealand Certificate - Business (Administration and Technology)
The Open Polytechnic of New Zealand
Postgraduate Certificate - Business Studies
Massey University
New Zealand Certificate - Retail
Farmers Trading Co and ServiceIQ
New Zealand Certificate - Business (Administration and Technology)
Northtec and TANZ ECAMPUS
Bachelor of Applied Science - Psychology
The Open Polytechnic of New Zealand