Ethan Douglas
Auckland,Epsom
Summary
Focused and reliable worker bringing high enthusiasm and extensive knowledge of a variety of business practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work, I am a highly driven and sociable individual who specialises in face-to-face service.
Overview
6
6
years of professional experience
Work History
Waiter
Federal Delicatessen
08.2022 - 06.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Head Student
Waiheke High School
01.2020 - 11.2020
- Trained team in department procedures and requirements to build cohesive and successful team.
- Empowered students with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Organized resources to handle daily demands of Head Student operations.
- Coordinated schedules for program events and services to maintain desired coverage and performance levels.
Director of Outdoor Education Adventures
Potiki Adventures
01.2018 - 11.2020
- Facilitated programs for corporate and social groups in hiking, mountain biking, court activities and team building events
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Assisted with adventure education trip preparation by rigging rafts, preparing food and planning routes.
- Delivered effective safety debriefings to guests to promote safe environment.
- Developed personal knowledge of [Area of expertise] to enhance quality programming on adventure education trips.
- Monitored budget and expenditures, keeping facility within budget.
Business Owner
Myself
03.2017 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Education
No Degree - NCEA Level 3
Waiheke High School
Waiheke Island, NZ11.2020
Skills
- Dining Customer Service
- Guest Inquiries
- Guest Relations
- Bar Terminology
- Accurate Money Handling
- Interactive Management
- Price Memorization
- Phone Inquiries
- Seating Assignment Preparation
- Wine Pairings
Avid Roleplayer
I meet weekly to play D&D with a close group of university friends in which I play as the Game Master and build an interactive story for them all to take part in.
Timeline
Waiter
Federal Delicatessen
08.2022 - 06.2023
Head Student
Waiheke High School
01.2020 - 11.2020
Director of Outdoor Education Adventures
Potiki Adventures
01.2018 - 11.2020
Business Owner
Myself
03.2017 - 11.2020
No Degree - NCEA Level 3
Waiheke High School
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