Eva Sander

• Rapidly learned My Food Bag business model and customer service function, leading in top ticket resolutions but more importantly leading by example.
• Enhanced customer satisfaction by responding promptly to inquiries and bringing a friendly relatable persona to customer service.
• Rapidly learned processes and organizational systems that benefit the customer and extended beyond role to learn EDM and Salesforce.
• A true team player when it comes to learning, improving and helping out where needed, including being a go to person to cover other shifts.
• 100% reliable for shifts, additional work and in general contributing to make My Food Bag a great organisation.

• Created a personalised and unforgettable experience by listening to customer requests and delivering personalized, delicious beverages, that went on to improve sales.
• As Barista, set a professional tone and pace for other team members to deliver to with kindness and professionalism.

• Responsible for maintaining hygienic and safe work surfaces and areas to uphold a 5 star service.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Ran the Bar, registers and billing, taking on feedback from customers to pass on to improve service.
• Provided table service and maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Worked well within team, covering or picking up extra work when required.
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Was highly montivated and fortunate to work in an industry that I am passionate about, health and well being:

• Trained clients during strength training, cardio exercise, and stretching.
• Demonstrated proper technique for exercises to avoid injuries.
• Motivated clients to stay on track with fitness goals with a positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Designed specific workout systems for individual clients based on performance ability.

• Assistance with car grooming and car preparation.

• IT department help such as, setting up desktops with imaging software alongside general office admin.

• Worked alongside the HR team assisting in data

• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Assisted children with homework assignments and special projects across different subjects.
• Planned fun outings and educational activities to keep children entertained.