EVA SANDER
Parnell,AUK
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
Customer Love Co-ordinator
My Food Bag
07.2023 - Current
- Rapidly learned My Food Bag business model and customer service function, leading in top resolutions with a friendly approachable manner
- Thorough understanding of business processes and organizational systems that benefit the customer and extended beyond role to learn EDM and Salesforce
- A true team player when it comes to learning, improving and helping out where needed, including assisting team leads with additional duties and peers by advising on potential escalations
- Training new customer service colleagues the process and culture and by leading by example.
- Entered data, generated reports, and produced tracking documents.
Barista and Food Service Waitress
Akarana Eatery
06.2022 - 07.2023
- Created a personalised and unforgettable experience by listening to customer requests and delivering personalized, delicious beverages, that went on to improve sales
- As Barista, set a professional tone and pace for other team members to deliver to with kindness and professionalism
- Responsible for maintaining hygienic and safe work surfaces and areas to uphold a 5 star service
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Personal Trainer
City Fitness
01.2020 - 01.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Manager
The Block Cafe
10.2019 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Personal Trainer
City Fitness
02.2020 - 01.2021
- Was highly motivated and fortunate to work in an industry that I am passionate about, health and well being: Trained clients during strength training, cardio exercise, and stretching
- Demonstrated proper technique for exercises to avoid injuries
- Motivated clients to stay on track with fitness goals with a positive and friendly approach
- Assisted clients with personal fitness goals through realistic objectives
- Designed specific workout systems for individual clients based on performance ability.
Holiday Helper
Hyundai
02.2017 - 02.2018
- Assistance with car grooming and car preparation
- IT department help such as, setting up desktops with imaging software alongside general office admin
- Worked alongside the HR team assisting in data.
Baby Sitter
Sarah Wood
01.2016 - 01.2017
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
- Assisted children with homework assignments and special projects across different subjects
- Planned fun outings and educational activities to keep children entertained.
Education
Speech And Drama Trinity Examinations
Personal Trainer Level 4 -
NZ Sports Institute, NZIHF
06.2020
St Cuthbert's College
01.2019
St Cuthbert's College
01.2019
Victoria Phillips RAW Dance Studio
01.2018
St Cuthbert's College
01.2017
Skills
- Health and Wellbeing practitioner
- Excellent Customer Service delivery
- A leader by example
- Diligent worker who is curious and determined to be the best
- Highly organised and efficient with time
- Excellent communicator with high EQ
- A logical and sound problem solver
- Digital knowledge
Additional Information
Personal Trainer, Health and Wellbeing Enthusiast
Timeline
Customer Love Co-ordinator
My Food Bag
07.2023 - Current
Barista and Food Service Waitress
Akarana Eatery
06.2022 - 07.2023
Personal Trainer
City Fitness
02.2020 - 01.2021
Personal Trainer
City Fitness
01.2020 - 01.2022
Manager
The Block Cafe
10.2019 - 03.2021
Holiday Helper
Hyundai
02.2017 - 02.2018
Baby Sitter
Sarah Wood
01.2016 - 01.2017
Speech And Drama Trinity Examinations
Personal Trainer Level 4 -
NZ Sports Institute, NZIHF
St Cuthbert's College
St Cuthbert's College
Victoria Phillips RAW Dance Studio
St Cuthbert's College
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