Fahren Wirihana
Marton,New Zealand
Summary
Experienced in customer relations and engagement strategies with a strong analytical background. Successfully analyzed attendance data to uncover trends and implement impactful solutions. Initiatives resulted in notable decreases in absenteeism and increased participation rates. Demonstrated problem-solving abilities prioritize customer satisfaction.
Overview
15
15
years of professional experience
Work History
Attendance Advisor
Te Runanga O Nga Wairiki Ngati Apa
, Marton
02.2022 - Current
- Monitored student attendance records to ensure accuracy and compliance.
- Coordinated communication between families and schools regarding attendance issues.
- Analyzed attendance patterns to identify areas for improvement in engagement.
- Developed strategies to enhance student participation and reduce absenteeism.
- Provided support for school events aimed at promoting regular attendance habits.
Customer Service Officer
Rangitikei District Council
Marton, Marton
03.2017 - 01.2021
- Managed customer inquiries through phone and email channels.
- Resolved product issues and provided solutions to enhance customer satisfaction.
- Assisted in training new staff on customer service protocols and systems.
- Collaborated with cross-functional teams to address complex customer concerns.
- Handled escalated complaints with professionalism and empathy.
Customer Service Assistant
Latrobe University Functions Department
Bundoora , Melbourne
02.2011 - 11.2014
- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Handled alcohol service for guests over age of 21.
Education
Diploma in Hospitality Business Management - Hospitality
New Zealand School of Tourism Auckland City Campus
Auckland CBD11.2004
Some College (No Degree) - School C Math, English, And Maori
Rangitikei Collage
MartonSkills
- Senior leadership support
- Customer relations
- Inbound and outbound calling
- Payment processing
- Attention to detail
- Problem solving
- Student engagement
- Attendance tracking
- Data management
Referees
Alyssa Takimoana
- EA for Mayor and CEO @ Rangitikei District Council
- 0276139409
Hollie Jones
- Property Brokers Marton
- 0272422143
Timeline
Attendance Advisor
Te Runanga O Nga Wairiki Ngati Apa
02.2022 - Current
Customer Service Officer
Rangitikei District Council
03.2017 - 01.2021
Customer Service Assistant
Latrobe University Functions Department
02.2011 - 11.2014
Diploma in Hospitality Business Management - Hospitality
New Zealand School of Tourism Auckland City Campus
Some College (No Degree) - School C Math, English, And Maori
Rangitikei Collage