Fairlane Maaka
Auckland,AUK
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Te Taiwhenua O Heretaunga. Proven ability to manage high call volumes while maintaining confidentiality and delivering exceptional support. Skilled in Microsoft Office and active listening, with a friendly demeanor that fosters positive relationships.
Overview
3
3
years of professional experience
Work History
Kaimahi
Te Kohanga Reo O Rewai
11.2022 - 07.2024
- Tasks included preparing food for children and maintaining high standard of cleanliness in kitchen and dining areas and overall care and safety of children.
- Ensuring the whānau were in the know of their childrens learning progress
- Daily admin work including answering phone calls, scheduling meetings and ensuring the policies are up to date.
Call Center Representative
Te Taiwhenua O Heretaunga
02.2021 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- In the middle of the covid 19 pandemic, this position involved contacting patients in the community to provide support and information in regards to welfare, vaccination services and enquiries.
- Fast-paced role with high demand with a strong focus on communication skills and computer literacy, whilst maintaining confidentiality and privacy. Strengthened my skills in communication and understanding health sector obligations and regulations.
Education
NCEA Level 1, 2 & 3. -
University entrance credits for Te Reo Māori
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Organizational skills
- Attention to detail
- Microsoft office
- Active listening
- Customer relations
- Calm under pressure
Languages
Maori
Full Professional
Timeline
Kaimahi - Te Kohanga Reo O Rewai
11.2022 - 07.2024
Call Center Representative - Te Taiwhenua O Heretaunga
02.2021 - 08.2022
Flaxmere College - NCEA Level 1, 2 & 3.,
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