Summary
Overview
Work History
Education
Skills
Languages
Timeline

Fairlane Maaka

Auckland,AUK

Summary

Dynamic professional with a strong background in customer service and teamwork, honed at Te Taiwhenua O Heretaunga. Proven ability to manage high call volumes while maintaining confidentiality and delivering exceptional support. Skilled in Microsoft Office and active listening, with a friendly demeanor that fosters positive relationships.

Overview

3
3
years of professional experience

Work History

Kaimahi

Te Kohanga Reo O Rewai
11.2022 - 07.2024
  • Tasks included preparing food for children and maintaining high standard of cleanliness in kitchen and dining areas and overall care and safety of children.
  • Ensuring the whānau were in the know of their childrens learning progress
  • Daily admin work including answering phone calls, scheduling meetings and ensuring the policies are up to date.

Call Center Representative

Te Taiwhenua O Heretaunga
02.2021 - 08.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • In the middle of the covid 19 pandemic, this position involved contacting patients in the community to provide support and information in regards to welfare, vaccination services and enquiries.
  • Fast-paced role with high demand with a strong focus on communication skills and computer literacy, whilst maintaining confidentiality and privacy. Strengthened my skills in communication and understanding health sector obligations and regulations.

Education

NCEA Level 1, 2 & 3. -

Flaxmere College, Hastings

University entrance credits for Te Reo Māori

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Computer skills
  • Organizational skills
  • Attention to detail
  • Microsoft office
  • Active listening
  • Customer relations
  • Calm under pressure

Languages

Maori
Full Professional

Timeline

Kaimahi - Te Kohanga Reo O Rewai
11.2022 - 07.2024
Call Center Representative - Te Taiwhenua O Heretaunga
02.2021 - 08.2022
Flaxmere College - NCEA Level 1, 2 & 3.,

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Fairlane Maaka