Summary
Work History
Education
Skills
Additional Information
References
Hobbies and Interests
Timeline
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Faith Isopo

Lower Hutt,New Zealand

Summary

Dedicated and reliable individual with strong customer service and barista experience. Committed to delivering exceptional results and exceeding expectations. A true asset to any organization.

Work History

Catering Assistant

Lower Hutt Event Centre
Lower Hutt, Wellington
08.2018 - 01.2019
  • Restocked supplies when needed throughout the duration of events.
  • Assisted in setting up and breaking down catering events.
  • Cleaned kitchen equipment and surfaces after each event.
  • Communicated effectively with team members to ensure smooth operations during events.
  • Provided excellent customer service by interacting with guests during events.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Operated and cleaned catering equipment, including coffee machines and dishwashers.
  • Maintained cleanliness and organization in the kitchen and event areas during and after events.
  • Provided excellent customer service, addressing guest inquiries and concerns promptly.

Stock Assistant

The Warehouse
Lower Hutt, Wellington
09.2018 - 11.2018
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
  • Stocked shelves with incoming merchandise as needed.
  • Reported any damaged products to supervisor immediately upon discovery.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.

Barista / Customer Service Assistant

Zampelles Queensgate
Lower Hutt, Wellington
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Adhered to health department regulations concerning sanitation standards.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Described menu items to customers and suggested products based on stated preferences.

Education

Sacred Heart College
Lower Hutt, New Zealand
01.2019

Skills

  • Friendly, Positive Attitude
  • Computer Skills
  • Teamwork and Collaboration
  • Excellent Communication
  • Problem-Solving
  • Self-Directed
  • Organization and Time Management
  • Safe Food Handling
  • Health Code Compliance

Additional Information

  • Stocking up the shelves - This was something we signed up for at School called red shirts, where we worked at the Warehouse once a day, every week. It was good work experience and 24 credits in return. We stocked shelves, interacted with different customers, so I know first hand how to talk to customers.
  • Caterer - This was a on call Job, I helped Cartered events like School Dances/Ball, I've also helped with special dinners, serving and delivering food & drinks, ensuring our guest are having a good time. So I've met quite a few people.
  • NCEA Level 1 and NCEA Level 2

References

Faith Isopo, 02102245191, Faithfaatuatuaisopo@gmail.com

Hobbies and Interests

  • Poly club - As a Polynesian myself, I always want to keep intouch with my samoan side, so poly club was a good way of showing my polynesian side, interacting with different type of people.
  • Volleyball- I always try to stay active, exercising as much as I can.
  • Reading- I enjoy to reading book from various genres.

Timeline

Stock Assistant

The Warehouse
09.2018 - 11.2018

Catering Assistant

Lower Hutt Event Centre
08.2018 - 01.2019

Barista / Customer Service Assistant

Zampelles Queensgate

Sacred Heart College

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Faith Isopo