Faith Nathan
Matauri Bay,Northland
Summary
I have been with the Robertson Lodge Company since 2015, during this time i have excelled in my position and have been promoted to Assistant Restaurant Manager. In recent months i have stepped up to interim Food and Beverage manager , which has allowed me to further develop my skills in a more senior role. In December 2023, Robertson Lodges transitioned into the Rosewood Hotel Group, which has been an exciting and challenging journey learning about the global hotel processes. . I am an enthusiastic and outgoing individual now wanting to further my experience and challenge myself abroard.
References upon request.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Rosewood Hotels
03.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed and implemented strategies to improve revenue and profitability.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
Receptionist
Rosewood Kauri Cliffs
06.2020 - 12.2021
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
AM Restaurant Supervisor
Rosewood Kauri Cliffs
09.2016 - 06.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
Education
No Degree -
Rodney College
Wellsford, NZSkills
- Food and beverage knowledge
- Interpersonal and written communication
- Training and mentoring
- Restaurant Operations
- Staff Training and Development
- Employee Scheduling
- POS system knowledge
- Shift Management
- Schedule Coordination
Timeline
Assistant Restaurant Manager
Rosewood Hotels
03.2023 - Current
Receptionist
Rosewood Kauri Cliffs
06.2020 - 12.2021
AM Restaurant Supervisor
Rosewood Kauri Cliffs
09.2016 - 06.2020
No Degree -
Rodney College
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