Fala Ae Tau Alofi
Rotorua,BOP
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
ECE Teacher
Agape Christian Preschool
Rotorua, BOP
09.2022 - Current
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Check-in Agent
Air New Zealand
Auckland, AUK
01.2018 - 11.2019
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Processed payments securely for excess baggage fees or other charges as required by airline policies.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Post-Baccalaureate Diploma - Law
Toi Ohomai Institute of Technology
Rotorua, BOPNZST LEVEL 2-3 - Tourism And Travel Management
NZST
Auckland, NZ10.2017
Skills
- Recordkeeping Strengths
- Stock Management
- Invoice Preparation and Processing
- Typing Proficiency
- Report Transcription
- Stocking and Replenishing
- Team Development
- Multi-Line Telephone Operation
- Active Listening
- Receiving Support
- Coordination
- Problem-Solving Ability
- Cultural Awareness
- Calendaring
Languages
English
Elementary
Tonga
Elementary
Tonga
Elementary
Education
Auckland, NZ
Contact
Rotorua, BOP 3044
Timeline
ECE Teacher
Agape Christian Preschool
09.2022 - Current
Check-in Agent
Air New Zealand
01.2018 - 11.2019
NZST LEVEL 2-3 - Tourism And Travel Management
NZST
Post-Baccalaureate Diploma - Law
Toi Ohomai Institute of Technology