Summary
Overview
Work History
Education
Skills
Languages
Education
Contact
Timeline
Generic

Fala Ae Tau Alofi

Rotorua,BOP

Summary

Service-oriented Customer Service Representative skilled in communication, active listening, and analytical problem-solving. Enhances customer experiences through tailored solutions that foster loyalty and satisfaction. Knowledgeable in service delivery with strong multitasking capabilities, focused on building professional relationships to drive business results.

Overview

8
8
years of professional experience

Work History

ECE Teacher

Agape Christian Preschool
Rotorua, BOP
09.2022 - 04.2026
  • Implemented developmentally and culturally appropriate curriculum, fostering positive and safe classroom environments.
  • Promoted physical, academic, and social development through diverse classroom and outdoor activities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Consulted with parents to strengthen support networks and enhance ongoing education strategies.

Check-in Agent

Air New Zealand
Auckland, AUK
01.2018 - 11.2019
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
  • Streamlined check-in process, enhancing passenger experience while managing reservations with accuracy.
  • Communicated accurate flight information to passengers, reducing confusion and delays.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Trained new check-in agents on customer service best practices, improving team efficiency and service quality.
  • Processed payments securely for excess baggage fees or other charges.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Education

Post-Baccalaureate Diploma - Law

Toi Ohomai Institute of Technology
Rotorua, BOP

NZST LEVEL 2-3 - Tourism And Travel Management

NZST
Auckland, NZ
10.2017

Skills

  • Recordkeeping Strengths
  • Stock Management
  • Invoice Preparation and Processing
  • Typing Proficiency
  • Report Transcription
  • Stocking and Replenishing
  • Team Development
  • Multi-Line Telephone Operation
  • Active Listening
  • Receiving Support
  • Coordination
  • Problem-Solving Ability
  • Cultural Awareness
  • Calendaring

Languages

English
Elementary
Tonga
Elementary
Tonga
Elementary

Education

Auckland, NZ

Contact

Rotorua, BOP 3044

Timeline

ECE Teacher

Agape Christian Preschool
09.2022 - 04.2026

Check-in Agent

Air New Zealand
01.2018 - 11.2019

NZST LEVEL 2-3 - Tourism And Travel Management

NZST

Post-Baccalaureate Diploma - Law

Toi Ohomai Institute of Technology
Fala Ae Tau Alofi