Service-oriented Customer Service Representative skilled in communication, active listening, and analytical problem-solving. Enhances customer experiences through tailored solutions that foster loyalty and satisfaction. Knowledgeable in service delivery with strong multitasking capabilities, focused on building professional relationships to drive business results.
Overview
8
8
years of professional experience
Work History
ECE Teacher
Agape Christian Preschool
Rotorua, BOP
09.2022 - 04.2026
Implemented developmentally and culturally appropriate curriculum, fostering positive and safe classroom environments.
Promoted physical, academic, and social development through diverse classroom and outdoor activities.
Maintained and fostered positive and constructive interactions with staff, families, and children.
Consulted with parents to strengthen support networks and enhance ongoing education strategies.
Check-in Agent
Air New Zealand
Auckland, AUK
01.2018 - 11.2019
Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
Reviewed tickets, identification, and passports to verify traveler identity.
Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Streamlined check-in process, enhancing passenger experience while managing reservations with accuracy.
Communicated accurate flight information to passengers, reducing confusion and delays.
Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
Trained new check-in agents on customer service best practices, improving team efficiency and service quality.
Processed payments securely for excess baggage fees or other charges.
Input customer reservations, payment sources, and contact details into Sabre system.
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.