Summary
Overview
Work History
Education
Skills
Driver license
Personal Information
Timeline
Generic

Fatimah Aliyah Khan

PAPATOETOE,AUK

Summary

I am currently looking for a part time job to put my years of skills and knowledge to work while I study at AUT. My peers would describe me as friendly, bubbly, approachable and my previous teachers/managers would say I am motivated and responsible. I have great communication skills, computer skills and work great under pressure. I am also able to adapt to new environments fast and can think on my feet. Since I have worked in the retail/customer service industry, working in busy places with lots of people around me has taught me how to be a team player and working together to achieve goals. Working in a medical profession has allowed me to gain a wide range of knowledge on different types of medications, illnesses etc. Over the past couple of years I have worked in a number of government and local government agencies such as ACC, NZ Police and Auckland Transport which has opened me up to dealing with privacy acts, a little bit of legal knowledge as well as working in high pressure and addressing issues in a timely manner. I have been working jobs since I was 15, which has given me great skills throughout the years in different fields. I would be a great asset to your company.

Overview

6
6
years of professional experience

Work History

Customer Care Case Coordinator

Auckland Transport
11.2023 - 01.2024
  • Administration work, computer skills, communicating with local MPs and Mayors, receiving and sending emails, working with AT business partners, raising new cases
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.

105 non-emergency

New Zealand Police
08.2022 - 11.2023
  • Administration work, computer skills, over the phone communication, receiving and sending emails, liaising with Police officers and other Police departments
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Awarded recognition from members of the public for dealing with their issue with patience and kindness.

Recovery Administrator

A.C.C
12.2021 - 08.2022
  • Administration work, computer skills, over the phone communication, receiving and sending emails
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Pharmacy Assistant

Unichem Pharmacy
03.2021 - 12.2021
  • CIR - Covid Immunisation Admin, greeting & welcoming customers, money handling, checking stock, dealing with international customers, up-selling promotional items, handling paperwork

Pharmacy Assistant

Chemist Warehouse
07.2018 - 08.2020
  • Greeting & welcoming customers, money handling, checking stock, dealing with international customers, up-selling promotional items, competitive sales

Front of House staff

KFC
10.2017 - 06.2018
  • Greeting & welcoming customers, money handling, dealing with different types of customers, working in a fast-paced environment

Education

Bachelor of Business - Human Resources Management

Auckland Institute of Technology
Auckland, NZ
09.2027

New Zealand Diploma in Tourism & Travel Level 5 -

New Zealand School of Tourism, Airport Campus
03.2021

Level 4: New Zealand School of Tourism Certificate - Tourism, Hotel & Airline Operations -

New Zealand School of Tourism, Airport Campus
06.2020

Level 3: New Zealand School of Tourism Certificate - Tourism, Travel & Airline Industry -

New Zealand School of Tourism, Airport Campus
12.2019

Secondary education -

Papatoetoe High School, Papatoetoe
07.2019

Skills

  • Case Documentation
  • Data Collection
  • Excellent communication abilities
  • Active listening strengths
  • Quality Assurance
  • Fluent in Fiji Hindi
  • Progress Tracking
  • Written and verbal communication
  • Proficient in CRM

Driver license

Full

Personal Information

Nationality: New Zealand Citizen

Timeline

Customer Care Case Coordinator

Auckland Transport
11.2023 - 01.2024

105 non-emergency

New Zealand Police
08.2022 - 11.2023

Recovery Administrator

A.C.C
12.2021 - 08.2022

Pharmacy Assistant

Unichem Pharmacy
03.2021 - 12.2021

Pharmacy Assistant

Chemist Warehouse
07.2018 - 08.2020

Front of House staff

KFC
10.2017 - 06.2018

Bachelor of Business - Human Resources Management

Auckland Institute of Technology

New Zealand Diploma in Tourism & Travel Level 5 -

New Zealand School of Tourism, Airport Campus

Level 4: New Zealand School of Tourism Certificate - Tourism, Hotel & Airline Operations -

New Zealand School of Tourism, Airport Campus

Level 3: New Zealand School of Tourism Certificate - Tourism, Travel & Airline Industry -

New Zealand School of Tourism, Airport Campus

Secondary education -

Papatoetoe High School, Papatoetoe
Fatimah Aliyah Khan