Faye Fisher
Rotorua,New Zealand
Summary
Proven leader with a track record of enhancing customer service and boosting sales at Te Puia. Excelled in staff training and development, demonstrating exceptional time management and communication skills. Achieved significant improvements in team performance and customer engagement through strong leadership and attention to detail.
Overview
7
7
years of professional experience
Work History
Duty Manager
Te Puia
Rotorua
03.2023 - 09.2024
- Managed all tasks involved in starting and ending restaurant operations.
- Provided comprehensive training in key job functions.
- Mentored and supported staff members to apply best practices and follow procedures.
- Maintained a well-organized and visually appealing sales floor, driving customer engagement and boosting sales.
- Processed significant volumes of currency routinely.
- Maintained composure and productivity under intense pressure.
Food and Beverage Attendant
The Pullman
Rotorua
03.2022 - 10.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Welcomed and seated guests to ensure a friendly experience.
- Served drinks to customers, contributing to overall food service.
- Maintained compliance with food safety regulations.
Retail Crew Member
Kmart, Te Rapa
Hamilton, WKO
05.2017 - 02.2018
- Managed all tasks involved in starting and ending restaurant operations.
- Provided comprehensive training in key job functions.
- Mentored and supported staff members to apply best practices and follow procedures.
- Maintained a well-organized and visually appealing sales floor, driving customer engagement and boosting sales.
- Processed significant volumes of currency routinely.
- Maintained composure and productivity under intense pressure.
Cleaner
Ocs Cleaning Service
Hamilton, WKO
12.2021 - 02.2022
- Ensured sanitary conditions throughout mall premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
Rotorua Lakes High School
Rotorua, BOP2016
Skills
- Customer service
- Customer service focus
- Time management
- Attention to detail
- Team supervision
- Written and oral communication
- Professionalism and integrity
- Cash management
- Staff training and development
- Shift scheduling
- Health and safety compliance
- Strong leadership
Timeline
Duty Manager
Te Puia
03.2023 - 09.2024
Food and Beverage Attendant
The Pullman
03.2022 - 10.2022
Cleaner
Ocs Cleaning Service
12.2021 - 02.2022
Retail Crew Member
Kmart, Te Rapa
05.2017 - 02.2018
Rotorua Lakes High School