Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Fiona Taupe

Auckland,AUK

Summary

Experienced in Customer Service with a focus on customer engagement and satisfaction. Demonstrated ability to communicate effectively and work collaboratively within teams. Ready to deliver immediate contributions in a new role.

Overview

9
9
years of professional experience

Work History

Customer Service Rep

Titus Transport
05.2022 - 06.2023
  • Assisted customers with inquiries regarding services and shipping options.
  • Scanning POD (Proof of deliveries)
  • Consignments (Bookings)
  • Coordinated with logistics teams to ensure timely deliveries and service updates.
  • Trained new representatives on company policies and customer service best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Machine Operator

Wine Work
02.2017 - 06.2017
  • Operated machinery for bottling and labeling wine products efficiently.
  • Maintained cleanliness and organization of work areas to meet safety standards.
  • Collaborated with team members to streamline production processes effectively.
  • Ensure that safety guidelines are followed at all times while operating machinery.

Church youth

Porirua Christian Life Centre
01.2014 - 01.2017
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Fast Food

JC's Takeways (Jesus Christ's Takeaways)
02.2016 - 08.2016
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Business Level 3 - Administration and Technology

M.I.T
07.2019

Contact Centre Level 3 -

Solomon Group
01.2019

Graduate - Maths, Science, Music, English, P.E, Tokelauan

Porirua College
02.2010

Skills

  • NCEA Level 2
  • Solomon Group Contact Centre Level 3
  • MIT Business Level 3
  • Volunteer experience
  • 71 WPM
  • Customer service
  • Computer Skills
  • ANZ Money Minded Certificate
  • Patient
  • Follow instructions well
  • Trustworthy
  • Time-management
  • Positive
  • Fast Learner
  • Team collaboration

References

Available on request

Hobbies and Interests

In my spare time, I like to stream games online, and I do free in-game giveaways for people of all ages. There is something about helping others who are in need and making sure everyone feels included that makes me feel happy, I also like to relax and listen to music as I find it therapeutic for the mind and soul.

Timeline

Customer Service Rep

Titus Transport
05.2022 - 06.2023

Machine Operator

Wine Work
02.2017 - 06.2017

Fast Food

JC's Takeways (Jesus Christ's Takeaways)
02.2016 - 08.2016

Church youth

Porirua Christian Life Centre
01.2014 - 01.2017

Business Level 3 - Administration and Technology

M.I.T

Contact Centre Level 3 -

Solomon Group

Graduate - Maths, Science, Music, English, P.E, Tokelauan

Porirua College

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Fiona Taupe