Fiona Taupe
Auckland,AUK
Summary
Experienced in Customer Service with a focus on customer engagement and satisfaction. Demonstrated ability to communicate effectively and work collaboratively within teams. Ready to deliver immediate contributions in a new role.
Overview
9
9
years of professional experience
Work History
Customer Service Rep
Titus Transport
05.2022 - 06.2023
- Assisted customers with inquiries regarding services and shipping options.
- Scanning POD (Proof of deliveries)
- Consignments (Bookings)
- Coordinated with logistics teams to ensure timely deliveries and service updates.
- Trained new representatives on company policies and customer service best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Machine Operator
Wine Work
02.2017 - 06.2017
- Operated machinery for bottling and labeling wine products efficiently.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Collaborated with team members to streamline production processes effectively.
- Ensure that safety guidelines are followed at all times while operating machinery.
Church youth
Porirua Christian Life Centre
01.2014 - 01.2017
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Fast Food
JC's Takeways (Jesus Christ's Takeaways)
02.2016 - 08.2016
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Business Level 3 - Administration and Technology
M.I.T
07.2019
Contact Centre Level 3 -
Solomon Group
01.2019
Graduate - Maths, Science, Music, English, P.E, Tokelauan
Porirua College
02.2010
Skills
- NCEA Level 2
- Solomon Group Contact Centre Level 3
- MIT Business Level 3
- Volunteer experience
- 71 WPM
- Customer service
- Computer Skills
- ANZ Money Minded Certificate
- Patient
- Follow instructions well
- Trustworthy
- Time-management
- Positive
- Fast Learner
- Team collaboration
References
Available on request
Hobbies and Interests
In my spare time, I like to stream games online, and I do free in-game giveaways for people of all ages. There is something about helping others who are in need and making sure everyone feels included that makes me feel happy, I also like to relax and listen to music as I find it therapeutic for the mind and soul.
Timeline
Customer Service Rep
Titus Transport
05.2022 - 06.2023
Machine Operator
Wine Work
02.2017 - 06.2017
Fast Food
JC's Takeways (Jesus Christ's Takeaways)
02.2016 - 08.2016
Church youth
Porirua Christian Life Centre
01.2014 - 01.2017
Business Level 3 - Administration and Technology
M.I.T
Contact Centre Level 3 -
Solomon Group
Graduate - Maths, Science, Music, English, P.E, Tokelauan
Porirua College