Summary
Overview
Work History
Skills
References
Timeline
Generic

Fipe Lauina

Lower Hutt,Naenae

Summary

Well-trained Assistant Restaurant Manager promoting 2 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

7
7
years of professional experience

Work History

Assistant Restaurant Manager

KFC Restaurant
03.2017 - 09.2023
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Front of House Team Member

KFC Restaurant
03.2017 - 09.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Skills

  • Directing Team Members
  • Billing and Payment Processing
  • Professional Relationships
  • Monitoring Food Preparation
  • Front of House Operations
  • Maintain Food Safety

References

Dave Vilipaama

General Manager

M: +6427 578 2577

Timeline

Assistant Restaurant Manager

KFC Restaurant
03.2017 - 09.2023

Front of House Team Member

KFC Restaurant
03.2017 - 09.2023

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Fipe Lauina