Flora Burrell Ellery
Wellington,WGN
Summary
A supportive leader with team building and customer service skills who is passionate about creating a safe, successful and fun workplace that overflows into the experience of customers. 6 years of experience in hospitality and am always looking at how I can evolve and learn new skills.
Overview
6
6
years of professional experience
Work History
Duty Manager
Beach Babylon
Oriental Bay, Wellington
04.2023 - Current
- Took care of customer problem escalated by other staff members.
- Organized daily shift rotations for a team of up to 7 staff members.
- Trained new staff members and provided ongoing support.
- Opening and closing the store, cashing up and stock-take.
- Always upholding the object of the Act.
- Working quickly and cleanly behind either the coffee machine or bar whilst keeping an eye on the whole floor of the restaurant.
Bartender
Festival 121
Tauherenikau , Wairarapa
03.2023 - 03.2023
- Gained quality experience handling intoxicated persons and the methods of respectfully slowing and cutting off service.
- Stocked ice bins and coolers as needed throughout shift.
- Communicated with security staff and the Duty Manager to de-escalate customer conflicts and remove customers if necessary.
Barista
Pandoro Paneterria
Te Aro, Wellington
08.2021 - 03.2022
Barista
The Nourished Eatery
, Tauranga
02.2020 - 11.2020
- Working at a vegan cafe I became skilled with food safety and the importance of respecting dietary requirements.
- Learning the art of steaming quality plant based milks.
Front of House
Subway
Katikati, Bay Of Plenty
03.2018 - 02.2020
Education
High School Diploma -
Katikati College
Katikati11-2020
Skills
- Customer Service
- Delegating Work
- Cash Management
- Team Supervision
- Inventory Management
- Staff Training
- Customer Communication
- Service Management
- Punctuality
- Flexibility
- Positivity and remaining calm
References
References available upon request.
Timeline
Duty Manager
Beach Babylon
04.2023 - Current
Bartender
Festival 121
03.2023 - 03.2023
Barista
Pandoro Paneterria
08.2021 - 03.2022
Barista
The Nourished Eatery
02.2020 - 11.2020
Front of House
Subway
03.2018 - 02.2020
High School Diploma -
Katikati College
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