FRANCIS MCCLUTCHIE
Summary
Customer-oriented Retail Professional delivering efficient service and fostering positive shopping experiences. Skilled in transaction handling, store presentation, and team collaboration. Maintains clear communication and a calm demeanor during peak periods, ensuring brand representation and organized store operations.
Overview
2027
2027
years of professional experience
Work History
Duty Manager
Four Square Ruatoria
2025 - Current
- Oversaw daily store operations to ensure efficient service and enhance customer experience.
- Managed stock levels through coordination of deliveries and maintenance of product availability.
- Handled opening and closing procedures, including cash management and premises security.
- Supervised staff by delegating tasks and providing support during peak periods.
- Ensured compliance with health and safety regulations as well as loss-prevention practices.
- Responded promptly to customer inquiries and resolved issues in a professional manner.
- Maintained high standards of store presentation, hygiene, and food safety.
Shop Assistant
Hikurangi Foodmarket
2018 - 2025
- Delivered friendly, efficient customer service, addressing purchases and inquiries to enhance shopper experience.
- Operated cash register, processing transactions accurately and balancing tills at shift end.
- Restocked shelves and rotated stock to maintain product presentation and ensure freshness.
- Maintained cleanliness of store, organizing aisles, counters, chillers, and storage areas for optimal shopping conditions.
- Supported new owners during transitions by quickly adapting to new processes and expectations.
- Assisted with opening and closing duties, stock takes, and overall store operations.
Education
National Certificate of Educational Achievement (NCEA) - Level 2 - NCEA Level 2
Gisborne Girls' High School
NCEA Level 1 -
Gisborne Girls' High School
Skills
- Inventory management
- Point-of-sale operation
- Product expertise
- Customer focus
- Problem solving
- Attention to detail
- Reliable work ethic
- Teamwork and independence
- Calm under pressure
- Active listening
- Communication skills
References
- Adam Beretta, Store owner, 021 386 456
- Ravi Palnati, Store Manager, 022 567 6532
- Gordon McIvor, Manager, 021 243 0421
Timeline
Duty Manager
Four Square Ruatoria
2025 - Current
Shop Assistant
Hikurangi Foodmarket
2018 - 2025
National Certificate of Educational Achievement (NCEA) - Level 2 - NCEA Level 2
Gisborne Girls' High School
NCEA Level 1 -
Gisborne Girls' High School