Giorgia Woodman

My role of being a customer champion pro is multi-leveled, requiring me to have a broad range of responsibilities and roles. Some of these include taking technical calls as well as sale-related calls, helping colleagues by giving them technical advice as well as sometimes training them. I was involved in training our new overseas team in the Philippines and was considered to travel and assist in person.

• Excellent communication skills, both verbal and written.
• Completed paperwork, recognizing discrepancies and promptly problem solving
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked well in a team setting, providing support and guidance.

My key responsibilities being a copy centre specialist involved providing quality products to customers, fixing any technical issues with devices such as printers, computers, and phones, as well as completing sales for the copy centre department.

• Conducted regular inventory audits to ensure adequate stock levels of essential supplies were maintained at all times.
• Entered customer orders in POS register system and created invoices to collect accurate payment.
• Honed problem-solving skills by troubleshooting complex technical issues related to copiers, printers, and other equipment used in daily operations.
• Managed multiple projects simultaneously with strong organizational skills, ensuring deadlines were met consistently.
• Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
• Provided mounting and laminating support to preserve and protect documents and photos.