Gagandeep Singh

As a Dispatch Team Leader, I oversee daily dispatch operations to ensure all deliveries are processed accurately, efficiently, and on schedule. My role involves coordinating with production, logistics, and courier teams to maintain seamless distribution across multiple regions. I lead and motivate team members, monitor performance, and implement process improvements that drive productivity and reduce errors.

Key Responsibilities:

• Supervise daily dispatch operations, ensuring all outbound goods are accurately labelled, staged, and dispatched on time.
• Coordinate with production and logistics teams to align delivery schedules and avoid bottlenecks.
• Manage and train dispatch staff, promoting teamwork, accountability, and continuous improvement.
• Monitor key performance indicators (KPIs) related to dispatch accuracy, turnaround time, and delivery success.
• Oversee labour planning, shift rosters, and workload distribution to ensure optimal staffing levels.
• Liaise with courier partners (e.g., NZ Post, TOLL) to resolve delivery issues and manage redeliveries.
• Maintain high standards of health and safety compliance across warehouse and dispatch areas.
• Partner with digital and operational teams to implement system upgrades (e.g., Pick-to-Light, scanning tools).
• Conduct regular meetings and performance reviews to identify opportunities for efficiency improvements.

Key Skills & Attributes:

• Strong leadership and communication skills with the ability to motivate diverse teams.
• In-depth knowledge of logistics, dispatch workflows, and NZ delivery networks.
• Proficient in Microsoft Office, Power BI, and dispatch tracking systems.
• Exceptional organisational, time management, and problem-solving abilities.
• Proven ability to maintain operational accuracy under pressure.

• Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
• Operated various delivery vehicles while adhering to safety regulations and company policies.
• Managed route planning to optimize delivery schedules and reduce transit times.
• Coordinated with dispatch teams to ensure effective communication and resolve any delivery issues.
• Maintained accurate records of deliveries, including tracking status updates for customers.
• Monitored vehicle maintenance needs, ensuring compliance with safety standards and reliability for operations.

• Led team in achieving operational goals through effective resource allocation and performance management.
• Mentored junior staff, fostering professional growth and enhancing team capabilities.
• Improved workflow efficiency by implementing process optimizations and best practices.
• Conducted regular performance reviews to assess team strengths and areas for development.