Nikora Derby
3 Mile Place, Henderson,Auckland
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatch Team Leader
Mighty Ape
06.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Deliver honest expectation of service to the customer in regards to service used; orders picked, fulfilled, and shipped by expected cut-off and expected shipping date.
- Communicating with the customer service team to manage customer expectations and provide updates on any delays or issues.
- Recognise where improvements in these processes can be made and work with Dispatch Manager to make improvements.
- Ensuring that all dispatched orders meet expected quality standards
Picking Team Manager
Mighty Ape
09.2022 - 06.2023
- Led employee relations through effective communication, coaching, training, and development.
- Gave performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Keep our customers happy - meeting the expectations of our deliveries and excellent service/reputation
- Forecasting the team requirements, a week in advance - Liaising with the Warehouse Management Team to scheduling and plan for the picking team’s headcount
- Reinforce optimal Health and Safety practices
- Ensure clear and concise communication occurs with warehouse management on matters affecting warehouse output and operations
- Work with the Warehouse Management Team to monitor, set and create clear and transparent expectations for the Picking Team.
Picking Senior Team Member
Mighty Ape
11.2021 - 09.2022
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Proactively identified potential challenges or obstacles during project execution, developing contingency plans as needed to maintain progress towards objectives.
- Assisted colleagues with problem-solving efforts when faced with complex issues or roadblocks, leveraging expertise gained from previous experiences in similar situations.
- Provided training and support to onboarding employees.
- Implemented standard operator procedures (SOPs) within my team
- Assist the Assigned Area’s Team Leader
Picking Team Member
Mighty Ape
06.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assist with monthly and annual stocktaking in hubs
- Assist with customer enquiries
- · Monitor stock levels across standard items and raise potential shortfalls with Manager
- · Operate and maintain preventively warehouse vehicles and equipment
Education
High School Diploma -
Hauraki Plain College
Ngatea12.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Supervision
- Analytical Thinking
- Safety processes and procedures
- SOP Adherence
- Time Management
- Multitasking
- Organizational Skills
Certification
- Licensed Forklift Driver
- First Aid Certificate - Level 1 - Mar 24 - Mar 26
Timeline
Dispatch Team Leader
Mighty Ape
06.2023 - Current
Picking Team Manager
Mighty Ape
09.2022 - 06.2023
Picking Senior Team Member
Mighty Ape
11.2021 - 09.2022
Picking Team Member
Mighty Ape
06.2021 - 11.2021
High School Diploma -
Hauraki Plain College
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