Summary
Overview
Work History
Education
Skills
Timeline
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Gayathri Ezhilarasan

Sandringham,Auckland

Summary

Customer service professional with 4+ years of experience and completed NZ Diploma in Cyber Security. Skilled in troubleshooting, ticketing systems, remote support, and basic networking. Known for clear communication, problem-solving, and supporting users effectively. Seeking a 1st Line Support Engineer role at Qoria to apply technical knowledge and customer service expertise in a professional IT support environment.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Warehouse Stationery
10.2021 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Answered incoming calls and emails to provide product information, features and benefits.

Education

NZ Diploma in Cyber Security -

UNITEC
Auckland, NZ
12-2022

Bachelor of Engineering in Computer Science -

RMK College of Engineering And Technology
Tamil Nadu, India
06-2017

Skills

    IT Help Desk Support & Ticketing Systems

    Windows OS (10/11) & Microsoft 365

    Remote Desktop (RDP), TeamViewer

    Active Directory (User & Group Management)

    Basic Networking: IP configuration, DNS, DHCP, ping/tracert

    Hardware & Software Troubleshooting

    Cybersecurity Best Practices: Phishing awareness, secure password management

    Customer Service & Communication

    Problem Solving & Documentation

Timeline

Retail Assistant

Warehouse Stationery
10.2021 - Current

NZ Diploma in Cyber Security -

UNITEC

Bachelor of Engineering in Computer Science -

RMK College of Engineering And Technology

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Gayathri Ezhilarasan