Geethanjali Sathya Kumar
Wellington,WGN
Summary
Customer-focused, analytical, and detail-oriented QA analyst with over 13 years of experience in web-based and client/server applications. I have successfully led numerous testing projects utilising both waterfall and agile methodologies in various client models, both onsite and offshore. My track record demonstrates a consistent ability to improve customer satisfaction and optimise testing processes through my extensive expertise in software testing. Proficient in manual and automation testing within the banking and telecommunications sectors.
I have a strong background in working within high-performing, cross-functional agile teams, taking on roles ranging from Tester and Business Analyst to Product Owner. I am known as a collaborative team player with a high level of energy and integrity, fostering mentorship and trust within the environment. My dedication lies in providing effective and efficient solutions that enable businesses to achieve their goals, while prioritizing the development of customer-centric, reliable, and valuable software products.
Overview
13
13
years of professional experience
Work History
Senior Test Analyst, Acting PO
Bank Of New Zealand
04.2018 - Current
- Led testing efforts for unsecured lending products such as Credit Cards and Personal Loan origination and maintenance, averaging 20 releases per year, thereby delivering valuable business features for BNZ customers.
- Acted as both Business Analyst and Product Owner, leading a cross-functional agile team of 5 members and employing SCRUM and Kanban methodologies. Successfully guided the team during quarterly planning sessions, ensuring a well-defined product backlog that aligns with business goals in the development of customer-centric products.
- Successfully managed multiple projects, including the migration of old UI applications to the latest Spring Boot framework, transformation of the decision engine from a monolithic to microservices-based architecture, compliance-related testing for CCCFA, integration of Credit Decision APIs, business enhancements, and resolution of technical debt.
- As a QA Test Lead, I was responsible for scheduling and sequencing testing activities, encompassing both pre- and post-release testing phases. Collaborated closely with business stakeholders and customers through reviews, demos, and User Acceptance Testing (UAT), gathering valuable feedback to ensure the product meets requirements.
- Played a vital role in the production support testing team, overseeing the Performance Integrity Verification (PIV) of over 40 BNZ frontend applications.
- Solely responsible for migrating the UI test automation suite from UFT to Selenium, resulting in a 90% decrease in time to deliver core features and reducing costs associated with regression testing.
- Developed a Proof of Concept (POC) for API testing using Cucumber and the Rest Assured API framework, and maintained the UI automation suite using Playwright.
- Responsible for the development and delivery of tactical and strategic QA plans and initiatives, managing governance, and identifying and resolving risks throughout the product development phase. Also, maintained knowledge assets and provided training to new team members to ensure alignment with project deliverables.
Engagement Test Lead
Tata Consultancy Services Ltd - BMO
08.2015 - 06.2017
- As a Test Manager, I led end-to-end (E2E) testing for over 100 partner applications, collaborating closely with system owners to create comprehensive test plans and strategies.
- I served as the onsite test lead for a 10-member offshore team, overseeing complex testing projects in payment gateways and middleware applications for the bank.
- In the onshore-offshore model, I derived data for project plans, costs, budgets, and resource allocation, ensuring efficient project management.
- I was responsible for securing funding from clients for various offshore projects by meticulously estimating testing efforts.
- I ensured the timely delivery of test plans, scripts, and results by actively participating in project meetings, addressing any issues hindering deadlines, and providing regular test status reports to clients and stakeholders.
- My focus on providing high-quality service to clients during reviews, walkthroughs, and deliverable updates enhanced client relations significantly.
- I made valuable contributions to process improvement and cost-saving initiatives within the bank.
- Utilising a structured review process and individualised efficiency goals, I successfully enhanced the productivity of the offshore functional team.
- I played a pivotal role in running User Acceptance Testing (UAT) with stakeholders and facilitated knowledge transfer to the support and maintenance team post go-live.
- Additionally, I represented QA as a Subject Matter Expert (SME) on a major program driven by application upgrades, contributing to its successful execution.
Module Lead
Tata Consultancy Services Ltd - BMO
07.2013 - 07.2015
- As an Offshore Module Lead, I managed a 4-member team handling multiple projects under the guidance of onsite coordinators for business clients.
- My responsibilities included leading and executing QA activities such as planning, design, and execution for projects involving complex file format standards like EDI and Non-EDI.
- I played a crucial role in preventing critical issues in the production environment by identifying, recording, and analysing defects using defect tracking tools.
- Additionally, I identified, recorded, and mitigated risks in the risk management system, ensuring smooth project execution.
- I revamped the junior tester training process and developed testing reference materials, resulting in increased team productivity and efficiency by enhancing the knowledge of junior testers and reducing training time.
- I effectively coordinated with geographically dispersed team members to complete test release cycles ahead of deadlines.
- I contributed to building the test automation framework and managed test automation scripts to streamline testing processes.
- I was responsible for generating daily status reports, test summary reports, and test exit reports to track progress and report to onsite clients.
Test Analyst
Tata Consultancy Services Ltd - Vodafone
03.2011 - 05.2013
- Analysed business requirements and design documents, subsequently creating comprehensive test plans, traceability matrices, scenarios, and test scripts.
- Conducted functional, regression, integration, and system testing across various platforms, including client/server, web, and mainframe applications.
- Collaborated closely with QA, business, and development teams to ensure that applications met specified requirements and functioned as intended.
- Monitored and resolved defects efficiently using test management tools, documenting and communicating test results accurately.
- Performed web services API testing, including ParlayX2.1, ParlayX3.0 SOAP, REST, and One API interfaces, as well as testing of SMS services exposed by VHA for Partner sites.
- Non-functional testing (NFT) activities included Coherence grid failover testing, alarm testing, security testing, and batch script testing.
- Played a key role in processing Call Data Records (CDRs) in Mediation and Billing systems, involving pulling CDRs from switches via SFTP, analysing intermediate files, and troubleshooting workflow errors.
- Prepared customer test data using SEIBEL for customers with different plans, ensuring accurate and comprehensive testing scenarios.
- Conducted load testing using JMeter for API testing, ensuring the scalability and performance of the tested applications
Education
Bachelor of Science - Computer Science And Engineering
B.S.Abdur Rahman Crescent Engineering College
Chennai, India04.2010
Skills
- Windows, MS Office Suite
- Waterfall & Agile methodology Kanban, Scrum
- Programming languages: Java, C
- Automation Testing: Selenium, Rest Assured, Playwright, Cucumber
- Atlassian's Jira, Trello
- SQL (Structured Query Language)]
- Testing Tools: HP ALM, HP QC, Jira, Test Director, IBM Clear quest
- Domain: Banking, Telecom
- Roles: Test lead, Onsite coordinator, Acting BA, Acting PO
- Analytical & Problem solving
- Leadership & collaboration
- Adaptability & Learning agility
Certifications & Awards
CERTIFICATIONS:
- ISTQB Foundation Year 2012
- NCFM Financial Market Beginners Year 2015
- ICAgile certified Professional Year 2018
AWARDS:
- BNZ Chevron Nominee
- TCS on the Spot Award 2011 “Being first project she performed really well as tester for People Finder application”
- TCS on the Spot Award 2013 “For the dedication and involvement shown in adhering towards strict project deadlines”
- TCS on the Spot Award 2015 “Has done a wonderful job in application model preparation and presentation was well received by the customers as well as the management team. Her contribution in Team events and account level activities are commendable”
- Service and Commitment Award 2013 “For 3 years of dedicated service”
- Service and Commitment Award 2015 “For 5 years of dedicated service”
Timeline
Senior Test Analyst, Acting PO
Bank Of New Zealand
04.2018 - Current
Engagement Test Lead
Tata Consultancy Services Ltd - BMO
08.2015 - 06.2017
Module Lead
Tata Consultancy Services Ltd - BMO
07.2013 - 07.2015
Test Analyst
Tata Consultancy Services Ltd - Vodafone
03.2011 - 05.2013
Bachelor of Science - Computer Science And Engineering
B.S.Abdur Rahman Crescent Engineering College
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