Shilpa Rohan Emmanuel

Salesforce CRM Team (May 2022 - May 2024)

• Engaged in Agile Ceremonies- Daily Standup,Sprint Planning, Sprint Retrospective, Sprint Reviews.
• Contributed to Three Amigos sessions for requirement discovery and Backlog refinements, offering valuable suggestions.
• Perform API testing using SOAP UI/Postman
• Created and managed SOAP UI and Postman collections, verifying API messages in logs using tools like Putty and Kibana.
• Identifying and curating regression suite to optimise testing efficiency during major releases. Performed UAT and Production verification testing during sprint releases.
• Cross-functional collaboration through proactive communication with Business Analysts and developers and providing testers view of the tickets/functionalities by creating user stories and suggesting improvement.
• Collaborating with different teams and providing test support during major production releases
• Create and manage the related ADO project for Defects, Test Cases and Test Cycles.
• Enhanced software quality by identifying and resolving critical defects before production release.
• Mentored junior team members to develop their skills and improve overall team performance.

Pricing Transformation (May 2024- Present)

• Perform Integration testing from various external sources to GDP (Data lake) destination and GDP to PROS System (Pricing optimization and Management).
• Documented integration issues and vulnerabilities and outlined improvement recommendations.
• Analyzed configuration files and logs (Putty/Kibana) to identify root causes of issues.
• Created comprehensive testing documentation for developers and future testing efforts.

Digital Transformation Team

• Engaged in end-to-end Software development Life cycle using Agile-Kanban Hybrid Model
• Participating in refinement sessions and providing input on requirements, product design, and identifying potential issues.
• Designed testing scenarios for feature, usability, and regression testing. Performed Feature, Usability, Accessibility, Cross-browser, and Regression Testing across UAT, Pre-Prod, and Production environments, including Production Verification Testing.
• Perform integration testing including various payment gateways.
• Responsible for multiple devices Ex: Desktops, Tablets/Ipad and mobile devices.
• Implemented Automation (Record and Play) for Regression Testing using Cross-Browser Tools.
• Collaborated closely with team members including Business Analysts, Data Analysts, Content, UX & UI designers, and developers.
• Collaborated with developers and product owners to stay current on product features and intended functionality.

Project Profile: Gentrack Velocity- Billing and Customer Management Software for Energy and Water Utilities

Clients: NZ- Trustpower, Genesis, Meridian, Pulse Energy, Australia-RED, Origin Energy,ActewAGL,Horizon Power,UK

• Prepared IQA Estimation using solution document for BAU and Project, Change request and defects fixes
• Manage, Monitor and control BAU IQA Estimation & Resource Planning.Allocate and prioritize work to the test team
• Create and Update weekly Test reports and Test Closure
• Liaising with a Customer for requirements/ timelines/ queries to deliver high-quality deliverables (Sprint Planning).
• Undertook Team performance reviews and performance management and assisted new peers in business processes and Testing best practices
• Experienced working in various SDLCs like waterfall and Agile (Sprints)
• Designing test Plans, and test Scenario and preparing the test data in Confluence and test Execution. (Web and Desktop Application)
• Possessed a comprehensive understanding of utility business processes for electricity, gas, LPG, and water.

Project_1: EVO-Scheduling Management and Service Mobility

• Executed functional test cases against Northpower interfaces and Click applications (ClickSchedule Web Client, ClickMobile) to ensure it is operating correctly as required with newly generated and imported data.
• Designed and Performed system integration test i.e. the interface between the Northpower system, Click Software (Schedule web client and Click Mobile (Ipad)) and 3rd party customer system (Wellington Electricity) via BizTalk. Verified and validated the flow of data from the staging table to the final tables.
• Developed a UAT checklist and supported businesses (SME's) to achieve UAT completion
• Provided onsite support to end-users during Production release (Go-live).
• Performed integration testing for new interfaces between the various Northpower Legacy Applications & JDE.
• Executed Functional test cases against JDE (Finance Module) against JDE and Approval Plus application.
• Logged, tracked, reviewed and analyzed defects in JIRA. Liaising with Developers (Fuison5 and Click software).

Project_2: Vector Reactive Maintenance (Faults)

• Liasing with business analysts, developers (Northpower and ClickSoftware) and user representatives in application design, document reviews, and walk-throughs.
• Designed and executed Functional test cases and Integration Test cases against the new interface between Click Software (Schedule web client and Click Mobile (Ipad)) and Vector (Siebel) ( via Northpower cloud (Azure)).
• Provided training on the Click (Scheduling and Mobility) to the business users.
• Supported onsite UAT with business users from Telnet, Vector (Siebel), and Northpower.

Projects: Financial Services- TWCIP, AonClaimsPro (Insurance)

Summary: Managed the STLC and testing team, delivering testing artefacts, defect reports, and test summary reports. Used TFS Visual Studio to report, track, and assign defects, coordinating resolutions with developers. Oversaw sprint releases and post-production verification.

Commodity Trading and Risk Management (CTRM )

Project Profile: Noble coffee, Noble Metal

Clients: USA

Summary: Developed and executed test scenarios for complex reports, including Purchase Invoice, Sale Invoice, Debit Amount, Credit Amount, Profit and Loss, End of Day, and End of Month reports.