Georgia Powell
Halswell,CAN
Summary
Hardworking and reliable Duty Manager. Focused on meeting customers expectations and achieving company goals. Demonstrates exceptional skills in customer service, team leadership and maintaining high service standards. Able to respond to customer concerns with professionalism and appropriately, ensuring satisfaction and resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Winnie Bagoes
02.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Ensured customers got the best service possible at all times
- Ensured free water and food was available at all times
- Monitored how customers, staff and myself behaved
- Ensured prohibited people were not served
- Compliant with the licence and The Sale and Supply of Alcohol Act 2012
- Ensured all the cash was counted at the end of the shift any shortfalls were accounted for
- Staff training
- Open and closing restaurant
- Monthly Stocktake
- Ordering
- Kept work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
Pharmacy Assistant
Chemist Warehouse
03.2022 - 10.2022
- Processed Customer Purchases
- Replenish and rotate stock, face up displays as well as check product expiry dates
- Set up displays for catalogue promotions
- Answered questions regarding medication instructions and usage.
FOH/Barista
The Old Vicarage
08.2020 - 03.2022
- Following the order of service and providing full table service to tables
- Upselling of drinks/specials
- Knowledge of booking systems
- Maintaining a clean and organised workspace
- Greeting customers with a friendly demeanour and promptly addressing their needs
- Knowledge of wines, beers, spirits and cocktails
- Prepared coffees
Education
Associate of Applied Science - Medical Imaging And Applied Sciences Pathway
Ara Institute of Canterbury
Christchurch, NZ12.2024
Merit Endorsement NCEA Level 3 -
Hillmorton High School
Christchurch, NZ12.2020
Skills
- Time Management
- Willingness to learn
- Latte Art
- Knowledge of alcohol beverages
- Delegating work
- Working calm under pressure
Certification
- Licence Controller Qualification, April 2023
- Manager's Certificate, renewed July 2024
References
Kelly Berryman: 021 083 37115
The Old Vicarage Manager
Winnie Bagoes Owner
ferrymead@winniebagoes.co.nz (Email)
Timeline
Duty Manager
Winnie Bagoes
02.2023 - Current
Pharmacy Assistant
Chemist Warehouse
03.2022 - 10.2022
FOH/Barista
The Old Vicarage
08.2020 - 03.2022
Associate of Applied Science - Medical Imaging And Applied Sciences Pathway
Ara Institute of Canterbury
Merit Endorsement NCEA Level 3 -
Hillmorton High School
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