Georgie Holloway

Overview

Managed portfolio of customers ranging from high to low levels of support required, deploying, user training, cow behaviour research, cow training and ensuring customers get value out of our product.

Canterbury

• Helped unlock expansion into Canterbury region, by managing a large range of customers, and ensuring our product fitment into a new region.
• Managing 40 accounts, ensuring customers receive value by conducting on farm visits with people at all levels of their business, and external members, such as veterinarians and consultants.
• On boarding new customers, ensuring a quick adoption into the product to receive maximum product value.
• On farm scoping of guidance features to analyse cow behaviour and their interactions base on our guidance cues

Waikato

• Account managing over 50 accounts, ranging from our first farmers, to new on boarding customers. Ensuring customers receive value by conducting on farm visits with people at all levels of their business, and external members, such as veterinarians and consultants.
• Working closely with the sales team to streamline handovers and enhance the customer experience.
• Cross collaboration with farm R&D team, helping test, scope and identify animal behaviour trends while in and outside of training, as well as gaining customer feedback to inject back into the team.
• On boarding new customers, ensuring a quick adoption into the product to receive maximum product value.
• Analysing internal graphs and data of animals behavioural trends to diagnose and solve on farm problems.
• Gaining extensive knowledge around animal training protocols.
• Devolved our animal handing and collaring SOPs.
• Training dairy and beef animals with farm specific training plans.
• Enhancing and developing our standard practices for the customer journey.
• Analysing data and identifying trends at a individual animal and mob level basis.

Overview

Conducting on farm research on improving the customer and animal experience by having periodic visits across all of our early partnership customers, overseeing ~30 customers

• Carrying out ergonomic research across all of our farms.
• Coordinating with Customer Success Representatives on ergonomic research.
• Coordinating with Customer Success Representatives on animal training statuses.
• Reworking our animal training plans to be carried out across all customers.
• Help published collateral for customers to utilise during their journey.
• Lead a team of 4 people to ensure quality control across the customers in the Waikato region.

Overview

Carrying out a range of technical and season duties across range of customers, as well as in house work with small animals, and receptionist tasks.

• Self managing during busy seasonal duties
• Helping on board new staff members
• Overseeing clinics and managing the front desk, serving customers.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Providing emotional support to grieving pet owners during difficult times, and managing farming customers in high stress situations.
• Date/undated pregnancy diagnosis of small - large dairy herd.
• Managing seasonal teams of ~10 people
• Managing and educating students during their mandatory practicals, in order to complete their studies.

Overview

• Improved student confidence and riding skills
• Cleaned and maintained facility, maintained a personalised feeding schedule and cleaning practices.
• Helped students with disabilities experience riding horses in and out of the arena
• Work with adults and children to evaluate and enhance riding experience.
• Organise external events
• Care for the horses before and after lessons
• Oversee the stables to ensure rider and horses safety at all times.

Overview

• Relief milked 800 cows
• Drafting animals for veterinary and general farming procedures
• Use operating machinery safely on farm to complete duties
• Work with other relief staff