Summary
Overview
Work History
Education
Skills
Websites
References
Qualifications Certifications
Earlier Career
Languages
Certification
Affiliations
References
Timeline
Generic

Glenn Ward

Auckland,New Zealand

Summary

Telecommunications Infrastructure and Quality Control Specialist with 14 years of experience in managing fibre optic, structured cabling, and mobile network projects across New Zealand and Australia. Expertise in building high performing teams and streamlining processes to ensure timely delivery of large scale upgrades. Proven ability to enhance safety standards, improve performance metrics, and foster stakeholder trust.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Control Lead Partner – Multiple Workstreams RAN + Fibre (5G Upgrade Projects, BTS, BAU, COWs/COPs, Mobile Integrated, Fibre Network Infrastructure)

Entelar Group
06.2023 - Current
  • Spearheaded the establishment of the Quality Control department, overseeing quality processes across multiple programs, ensuring adherence to high standards for mobile network infrastructure and fibre installations.
  • Built and nurtured strong partnerships with internal stakeholders, suppliers, and the wider Spark Group to align project requirements and specifications with operational goals.
  • Collaborated with tower suppliers to implement robust processes and procedures, ensuring inspection test plan (ITP) alignment and comprehensive contractual coverage, guaranteeing consistency and quality across all mobile tower fabrication.
  • Led process improvement workshops, fostering collaboration and identifying key operational enhancements, while driving continuous improvement initiatives across the organization.
  • Facilitated root cause analysis to resolve issues and implemented corrective actions, ensuring that lessons learned were effectively integrated into future projects.
  • Managed project trackers for sites on air, SNAGs, faults, and documentation issues using Excel Online, providing training to chapter leads to streamline planning, track progress, and ensure transparency in project status.
  • Integrated sub-trackers to analyse critical data, identifying skill gaps and training needs by examining trends in SNAGs across teams and regions, enabling more targeted team development.
  • Conducted over 200 site inspections of both completed and in-progress work, ensuring compliance with quality and safety standards and maintaining a focus on operational excellence.
  • Led and closed out multiple investigations, capturing valuable lessons learned and driving improvements in future project execution and quality standards.
  • Developed and facilitated training programs for teams across New Zealand, strengthening the overall capability and knowledge of the workforce in quality-related matters.
  • Played a key role in reducing the legacy SNAGs backlog across 160 sites, unlocking significant value releasing retentions and ensuring timely project completion and closeout.
  • Authored the 'Build Expectations Guide' to set clear quality standards, reduce defects, and enhance workmanship across all site activities.
  • Delivered regular quality and operational reports, including trend analysis, highlighting progress in clearing SNAGs and communicating key findings to senior leadership and wider teams.
  • Created and standardized quality inspection templates for the quality, technical, and rigging teams, improving compliance and reducing the need for return site visits to collect as-built data.

Fibre Infrastructure Project Manager

Entelar Group
01.2022 - 06.2023
  • Developed detailed project management plans, health and safety documentation, and trackers to ensure smooth project execution across multiple workstreams.
  • Led health and safety planning, conducted site inductions, and provided ongoing support in hazard identification and risk mitigation strategies.
  • Delivered expert technical support for field teams, troubleshooting complex fibre solutions and coordinating with stakeholders for problem resolution.
  • Managed multiple large-scale backhaul fibre projects, involving directional drilling, service location, excavation, confined space work, fibre blowing, and fibre jointing, ensuring adherence to technical specifications and timelines.
  • Oversaw fibre infrastructure projects valued between $30,000 and $3 million, delivering projects such as commercial cabling, automation, and fibre capacity expansion for mobile sites and critical communications infrastructure.
  • Led the fibre team in successfully blowing 32km of fibre where newer members required support, ensuring technical specifications were met and project timelines adhered to.
  • Conducted regular health and safety audits, incident reporting, and safety briefings, ensuring strong compliance and risk management practices.
  • Collaborated with internal and external stakeholders to procure materials and resources to meet project deliverables.
  • Developed and implemented training programs and standard operating procedures (SOPs) to upskill the mobile team.
  • Identified and secured new business opportunities, generating $100k in additional revenue for the field services division.
  • Managed project profit and loss, including forecasting, purchase orders, goods receipting, and financial reporting.

Fibre SME / Programme Delivery Manager

Total Fibre Solutions
02.2019 - 01.2022
  • Acted as the subject matter expert (SME) for fibre projects, providing technical guidance and strategic direction across multiple workstreams (UFB2, UFB2+, BAU).
  • Led the planning, organisation, and execution of fibre infrastructure projects, ensuring they were completed within time, cost, and scope parameters.
  • Collaborated with cross-functional teams and stakeholders to define project requirements, resolve technical challenges, and deliver high-quality solutions.
  • Developed and maintained technical documentation, including as-built drawings, work variations, planned network changes, and permits to work, ensuring accuracy and compliance.
  • Conducted in-depth quality inspections and audits to ensure the highest standards of fibre installation, testing, and commissioning.
  • Designed and scoped direct-to-build fibre jobs, addressing capacity constraints and optimising resource allocation.
  • Mentored and coached team members, providing upskilling and cross-training opportunities to enhance technical competencies and improve overall performance.
  • Managed stakeholder relationships, ensuring alignment of expectations and providing ongoing support throughout project delivery.
  • Led health and safety initiatives, conducting regular onsite checks and delivering toolbox talks to maintain a strong safety culture across all projects.
  • Provided technical rigging and build support on complex fibre and mobile infrastructure projects, including troubleshooting and performance analysis.
  • Provided estimates and quotes for commercial clients, ensuring accurate budgeting and clear communication of project scope and deliverables.

Quality Auditor – UFB Project Field Manager

Visionstream New Zealand
11.2016 - 01.2019
  • Managed the construction of UFB fibre networks, including the creation of new cabinet areas for FTTN/FTTP deployment in the Auckland area.
  • Led testing and commissioning of new UFB fibre networks, integrating with legacy infrastructure and installing new feeder networks.
  • Conducted aerial and underground network construction, including the installation of feeder cables and infrastructure into Chorus exchanges.
  • Completed as-built documentation and ensured the accuracy of network records.
  • Managed contractor resources to meet project requirements, ensuring adherence to time, cost, and scope constraints.
  • Provided on-site technical expertise, minimizing delays and offering solutions to issues as they arose.
  • Led health and safety inspections, delivered toolbox talks, and planned/implemented work packets.
  • Managed financial tracking and task completion, preparing project status reports for the management team.
  • Ensured handover documentation was accurate, and that completed work matched as-built requirements.
  • Built and maintained positive relationships with key stakeholders including Vector, Auckland Transport, Chorus, Visionstream, and Watercare to ensure project needs were met.
  • Developed a Fibre Technician Competency program to assess fibre jointers’ abilities on the UFB project.
  • Inspected workmanship of completed civil, aerial, ribonette, and fibre jointing tasks against Chorus standards and best practices.
  • Generated audit reports and followed up on NCR completion to meet client handover requirements.
  • Conducted on-site meetings with subcontractors and site managers, offering technical explanations and training on best practices.
  • Interpreted network schematic documentation and regularly met with Chorus and Layer One representatives to align with current auditing best practices.

Education

Diploma in Business Management - Level 5

Aspire2 Workplace Communication
Auckland, NZ
Auckland, NZ

Certificate in Project Management - Level 4

Nelson Marlborough Institute of Technology
Nelson, New Zealand, NZ
Nelson, New Zealand, NZ

Certificate in IT Essentials - Level 4

Toi Ohomai Institute of Technology
null, NZ
null, NZ

Telecommunications Cabling Certs - Levels 2 & 3

JB Hunter Technologies
Brisbane, Australia
Brisbane, Australia

Master Cabler Licence - Open, BICSI Certified

BISCI
Australia
Australia

Certificate in Business (Team Leadership) - Level 3

Nelson Marlborough Institute of Technology
Nelson, New Zealand, NZ

Certificate in Electricity Supply (Introductory) - Level 2

Connexis Infrastructure ITO
Auckland

Skills

  • Fibre blowing
  • Jointing
  • Testing
  • 4G/5G RAN delivery
  • Civil works
  • Trenching
  • cabling
  • HDD
  • Data center infrastructure
  • SNAG resolution
  • ITP compliance
  • Network audits
  • Program oversight
  • Tracker design and reporting
  • Documentation and handover
  • Stakeholder engagement
  • Financial forecasting
  • Vendor management
  • Process improvement
  • Cross-functional team leadership
  • Subcontractor alignment
  • Technical training
  • SOP creation
  • Safety planning
  • Compliance
  • Lessons learned integration
  • Forums and workshop facilitation
  • Communications deployment
  • Industry-standard tools
  • Methodologies
  • Reporting
  • Open cabling license
  • Trade qualification
  • Team Development
  • Coaching
  • Empowering Individuals
  • Professional Development
  • Upskilling
  • Solutions-oriented
  • Performance Improvement
  • Effective Communication
  • Health and Safety
  • Decision-making
  • Structured Processes
  • Best Practices
  • Systems Implementation
  • Operational Efficiency
  • High-pressure Environments
  • Deadline Management
  • Quality Focus
  • Practical Problem-solving
  • Legislation Compliance
  • Continuous Improvement
  • Knowledge Sharing
  • Best Practices Sharing
  • Project Outcomes

Websites

References

Available on Request

Qualifications Certifications

  • Diploma in Business Management (Level 5)
  • Certificate in Project Management (Level 4)
  • Certificate in IT Essentials (Level 4)
  • Telecommunications Cabling Certs (Levels 2 & 3)
  • Master Cabler Licence (Open, BICSI Certified)
  • Sitewise Gold Passport
  • STMS Cat A/B
  • First Aid
  • Confined Space + Gas Detection
  • WTC 1/2/3
  • EWP + Working at Heights
  • Safety Culture Certified
  • Lean Six Sigma White Belt
  • Clean Driver’s Licence

Earlier Career

  • Quantum Communications, Team Lead / Senior technician, 01/01/14, 01/01/16
  • Outsource communications OCL, Fibre Technician, 01/01/12, 01/01/14
  • Bridgestone tyres, Workshop supervisor / Wheel alignment Technician, 01/01/09, 01/01/12
  • Queensland Security, Communications technician, 01/01/05, 01/01/08

Languages

English
Native/ Bilingual

Certification

  • Site Safety Gold (supervisor)
  • Site Safe Passport
  • Lean Six Sigma (White belt)

Affiliations

  • Toastmasters President Onehunga club 2025

References

References available upon request.

Timeline

Quality Control Lead Partner – Multiple Workstreams RAN + Fibre (5G Upgrade Projects, BTS, BAU, COWs/COPs, Mobile Integrated, Fibre Network Infrastructure)

Entelar Group
06.2023 - Current

Fibre Infrastructure Project Manager

Entelar Group
01.2022 - 06.2023

Fibre SME / Programme Delivery Manager

Total Fibre Solutions
02.2019 - 01.2022

Quality Auditor – UFB Project Field Manager

Visionstream New Zealand
11.2016 - 01.2019

Diploma in Business Management - Level 5

Aspire2 Workplace Communication

Certificate in Project Management - Level 4

Nelson Marlborough Institute of Technology

Certificate in IT Essentials - Level 4

Toi Ohomai Institute of Technology

Telecommunications Cabling Certs - Levels 2 & 3

JB Hunter Technologies

Master Cabler Licence - Open, BICSI Certified

BISCI

Certificate in Business (Team Leadership) - Level 3

Nelson Marlborough Institute of Technology

Certificate in Electricity Supply (Introductory) - Level 2

Connexis Infrastructure ITO

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