Gloria Cordtz
New Zealand
Summary
Dynamic professional with a proven track record at Auckland Airport excelling in customer service and team leadership. Adept at resolving conflicts and enhancing employee engagement, I leverage strong decision-making and complex problem-solving skills to drive operational efficiency and foster positive relationships. Committed to delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Load & Queue Manager Assistant
Auckland Airport
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Mcdonalds
Online
05.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Forklift Operator
My Food Bag
02.2020 - 09.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
Education
Passed Level 2-3 With UCEA Credits -
Auckland Girls Grammar School
Auckland Girls Grammar School
Auckland, NZ11-2023
Passed Level 1 Merit Endorsment -
Otahuhu College School
New Zealand12-2021
Skills
- Customer service
- Time management
- Decision-making
- Goal setting
- Relationship building
- Complex Problem-solving
- Clear communication
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Tongan
Professional Working
Timeline
Load & Queue Manager Assistant
Auckland Airport
12.2023 - Current
Mcdonalds
Online
05.2023 - 10.2023
Forklift Operator
My Food Bag
02.2020 - 09.2022
Passed Level 2-3 With UCEA Credits -
Auckland Girls Grammar School
Auckland Girls Grammar School
Passed Level 1 Merit Endorsment -
Otahuhu College School
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