Grace Calnan
Dunedin,Otago
Summary
Retail professional well-versed in managing checkout operations and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Reliable and adaptable, with focus on efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Checkout Supervisor
New World Kerikeri
12.2023 - 01.2025
- Supervised checkout team members, enforcing compliance with operational policies and procedures.
- Handled returns and exchanges professionally, resolving customer complaints quickly to maintain customer satisfaction.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Adhered to age verification policies for liquor and tobacco sales at off-licence retailer
Checkout Operator
New World Kerikeri
12.2021 - 12.2023
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Gymnastics Coach
Kerikeri Gymnastics Club
03.2020 - 09.2021
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Cultivated a positive team environment by promoting sportsmanship and mutual respect among athletes.
- Maintained equipment and facilities to avoid accidents, mishaps, and damage.
Education
Bachelor of Laws & Science -
University of Otago
Dunedin, NZNCEA Level 3 -
Kerikeri High School
Kerikeri, NZ11-2023
Skills
- Store operations
- Workplace safety
- Strong communication skills
- Cash handling expertise
- Dealing with customer complaints
- Team contribution
Certification
- Point-of-sale (POS) systems
- Lotto and Instant Kiwi sales
- Foodstuffs Supervisor Liquor License
Timeline
Checkout Supervisor
New World Kerikeri
12.2023 - 01.2025
Checkout Operator
New World Kerikeri
12.2021 - 12.2023
Gymnastics Coach
Kerikeri Gymnastics Club
03.2020 - 09.2021
Bachelor of Laws & Science -
University of Otago
NCEA Level 3 -
Kerikeri High School
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