Grace Stickings
Mount Maunganui,Tauranga
Summary
Adept at staff development and fostering customer relationships, I excelled at Cosmic Lowerhutt by implementing comprehensive drug and alcohol harm reduction advice , significantly enhancing team performance. My strong work ethic and exceptional communication skills underpin my ability to thrive in high-pressure environments, always prioritizing customer satisfaction and team collaboration. I am at my core someone who is passionate about my community and what I can give to it.
Overview
7
7
years of professional experience
Work History
2IC Manager
cosmic lowerhutt
Lowerhutt, Lowerhutt
08.2023 - Current
- Communicated regularly with vendors regarding supply needs.
- Created detailed documentation of all procedures related to job duties.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints in a timely manner.
- Collaborated with team members to identify solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Developed comprehensive and empathetic advice for implementing drug and alcohol harm reduction resources.
- Created resources for individuals seeking help for addiction recovery support services.
Sales Casual/Part Time/Full Time/Supervisor
cosmic bayfair
Mount Maunganui, Tauranga
08.2021 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed and maintained a comprehensive understanding of legal principles, precedents, regulations and laws.
- Maintained current knowledge of company products, services, and processes.
- Implemented harm reduction techniques aimed at reducing risks associated with drug use or unsafe behaviors.
Barista
double teaspoons
Mount Maunganui, Tauranga
09.2019 - 12.2019
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
All Departments
countdown
Papamoa, Tauranga
02.2019 - 04.2019
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier and Receptionist
harvey norman
Mount Maunganui, Tauranga
12.2017 - 06.2018
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Resolved customer complaints professionally in accordance with company policy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Certificate in Art And Design - The Arts
Toi Ohomai Institute of Technology
Tauranga07-2021
High School Diploma -
Papamoa College
Papamoa, NZ12-2019
Skills
- Staff development
- Customer-oriented
- Workflow planning
- Communication skills
- Telephone skills
- Organization skills
- Calm under pressure
- Strong work ethic
- Relationship and trust-building between customers
Affiliations
- swimming at the beach
- drawing/painting
- listening to educational audio books
- reading
References
References available upon request.
Timeline
2IC Manager
cosmic lowerhutt
08.2023 - Current
Sales Casual/Part Time/Full Time/Supervisor
cosmic bayfair
08.2021 - 07.2023
Barista
double teaspoons
09.2019 - 12.2019
All Departments
countdown
02.2019 - 04.2019
Cashier and Receptionist
harvey norman
12.2017 - 06.2018
Certificate in Art And Design - The Arts
Toi Ohomai Institute of Technology
High School Diploma -
Papamoa College