Gurjot Singh Ghuman
Wellington,WGN
Summary
Motivated individual with experience in customer service, sales and technical roles. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Modem Technician
Rapid Technology Limited
07.2022 - Current
- Performed troubleshooting and diagnosis electricity smart meters.
- Updated meter's firmware to latest version.
- Update Modem from 2G to 4G inside Smart meters.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions and report it in system.
- Complete forms and report while onsite.
- Explain customers and handle their inquiries.
Technical Sales Consultant
Netwest Broadband
03.2020 - 06.2022
- Recommend pricing plans and explained features and costs to help customers make educated buying decisions.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Trained and mentored new sales representatives.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided solutions for technical problems with home broadband.
- Configured and tested new modems and routers.
Lead Field Sales Consultant
Meridian Energy
02.2018 - 03.2020
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Oversaw inventory supply to maintain stock for team's sale activities.
- Provide daily guidance, technical support and coaching to team and feedback on performance.
- Ensure that team complies with Company's Policies.
- Provide relevant and timely information and support to team leader as required.
Sales Field Consultant
Meridian Energy
10.2017 - 04.2018
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Attracted customers and generated sales using promotional materials.
- Utilized persuasive sales techniques to convert leads into sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
Senior Sales Representative
Sellutions Limited
05.2016 - 09.2017
- Reached out to prospective leads through cold calling, applying variety of established selling methods
- Identified customer needs by asking appropriate, open-ended questions
Education
Graduate Diploma in Sales and Marketing (Level 7) -
12.2015
Bachelor of Business Administration -
05.2014
Skills
- Team leadership skills
- Combinations of academic study and real-world experience
- Good understanding of sales process and client’s products and services
- Ability to interact appropriately with wide range of people
- Enthusiastic participation in professional development and workplace learning
- Good understanding of task and achieving goals
- Ability of adapting to different work environment
- Specialist skills in organization and time management
- High level of accuracy and attention to detail
- Proficient with MS Word, Excel, and PowerPoint
- Excellent Communication skills
- Customer Service
- Tech-Savvy
- Documentation and Reporting
Accomplishments
Ten Club Certificate, I was granted Ten Club Certificate twice in recognition of getting 10 sales on one day for two weeks 23-28 January & 30 January -04 February 2017.
Hobbies and Interests
I like to get outside and play cricket and snooker. I love to travel to different places like, I have visited Wellington, Palmerston North, Rotorua, Auckland, Napier, Christchurch and Queenstown.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Modem Technician - Rapid Technology Limited
07.2022 - Current
Technical Sales Consultant - Netwest Broadband
03.2020 - 06.2022
Lead Field Sales Consultant - Meridian Energy
02.2018 - 03.2020
Sales Field Consultant - Meridian Energy
10.2017 - 04.2018
Senior Sales Representative - Sellutions Limited
05.2016 - 09.2017
Christchurch polytechnic institute of technology - Graduate Diploma in Sales and Marketing (Level 7),
Punjabi University - Bachelor of Business Administration,
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